Call Centre Executive

3 weeks ago


London, United Kingdom ENVISION AGENCY LTD Full time

We are currently seeking a motivated and customer-oriented Call Centre Representative to join our team. As a Call Centre Representative, you will be responsible for providing exceptional customer service and resolving inquiries over the phone

**Responsibilities**:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products and services
- Handle and resolve customer complaints or concerns with patience and empathy
- Follow call centre scripts and guidelines to ensure consistent service quality
- Identify opportunities to upsell or cross-sell products or services to customers
- Collaborate with team members and supervisors to meet individual and team goals

**Skills**:

- Strong verbal communication and interpersonal skills
- Excellent phone etiquette and active listening skills
- Ability to analyse customer needs and provide appropriate solutions
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving skills and ability to handle difficult customers with professionalism

**Salary**: From £24,076.24 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 28/03/2024


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