Global Operations Centre Operator

4 weeks ago

London, United Kingdom Securitas Security Services Full time
About the Role

Securitas currently has an exciting opportunity for a Global Operations Centre Operator to join the team.

If you are looking for a new and exciting opportunity to develop your security career, whilst working at one of the largest security companies in the world, then apply today.

-£16.84 per hour

-4 on / 4 off shift pattern (days and nights)

-Working 42 hours per week

-SIA Licence required


Job Opportunity

The Global Operations Centre (GOC) shall ensure the safety and security of our people, property, and information through continuous and effective security and support. The GOC shall monitor emerging threats and risks to people, property, events, and operations to support safety and minimize disruptions to business operations. They are an essential part of PalSec that focuses on the highest levels of service and safety to keep our team safe.

The GOC role is varied and critical to our operation, ensuring compliance to the required security protocols, liaising with internal security teams and third parties/emergency services when required. The GOC must have an eye for detail and be proficient communicators with employees.

Palantir was founded on the conviction that it is essential to preserve fundamental principles of privacy and civil liberties. As such the GOC shall ensure integrity, accuracy, and confidentiality of all information by complying with processes and legislation whilst preserving the rights of the individual.

Responsibilities

The Global Operations Centre Operator will be required to carry out the following essential functions:

1. Incident Monitoring & response. This includes:

a. Alarm and CCTV monitoring all global offices and events.

b. Escalate to Security Officers for action.

c. Following Standard Operating Procedures (SOP’s) to ensure security compliance.

2. Incident Identification & Escalation

a. Identifying threats and risks to business operations

b. Escalating to the correct parties for resolution

c. Identify pertinent events/incidents that are impactful to Customer Local Company’s business operations and/or employee safety.

d. Verify the well-being of employees potentially affected by an incident. Includes direct phone calls, slacks, or other communications to confirm safety.

e. Supporting travel risk workflows, including triage and escalation of high-risk travel.

3. To ensure the health, safety, and wellbeing of employees.

a. Provide emergency or critical assistance to employees.

b. Professionally, quickly, and compassionately handle calls/Slack messages reporting security/safety events, including P0 incidents, Protesters, Harassment/Assault (onsite/offsite), Elevator Entrapment, Fire, Unauthorized Access and many more incidents.

c. Understand the reporter’s needs and provide personalized solutions via available systems and processes, delivering high level customer service at all times.

d. Correctly diagnose non-security/safety questions and route caller to the appropriate

Palantir team (Mobility, People Partners, etc.) if help cannot be provided by Security Operations Centre personnel.

4. Systems Use

a. Operate CCTV and alarm monitoring software including C-Cure 9000, Mission Control and Genetec systems.

b. Accurate reporting. Create reports for any events and incidents that may require further action, ensuring reports are created in a timely fashion and include accurate information to support investigations and avoid delays.

c. Create contact reports to account for all contact made with the GOC.

d. Fault Report tickets to report faults and issues to be rectified; this could include systems outages.

e. Respond promptly and accurately to email requests for service and assistance.


Essential Skills
  • SIA Licence
  • Driving Licence
  • Access to vehicle/good transport links
  • Supervisory experience
  • CCTV knowledge
  • Good customer service
  • IT literate

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