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Customer Service Coordinator

4 months ago

Warrington, United Kingdom Page Personnel Secretarial & Business Support Full time

The purpose of the customer service coordinator is to manage and resolve customer enquiries and handle additional customer and business needs. In addition to this, the customer service coordinator will be the first-line of communications between all stakeholdersthroughout the order process.

**Client Details**

We are currently partnering with a global manufacturing company located in the Warrington area. This business is an established cutting edge organisation who's products are at the centre of everyday life and sustainability is in the heart of their businessstrategy. You would be joining a remarkable company who operates with the upmost integrity.

**Description**

In this role you will work closely with customers based worldwide You'll support your customers from the point of order through to payment and provide an exceptional service throughout. As a Customer Service specialist you' will be well connected with internalcolleagues and be confident in your understanding of a typical manufacturing process.

This role is a well balanced role and will include both specialist administration and customer service duties.

Daily responsibilities for this role, will be:

- SAP management to process orders
- Support the resolution centre and assist customer complaint in a timely manner
- Building trusting relationship with customers
- Validate export documentation when needed
- Invoice and raise credits and debits

**Profile**

**Job Offer**

In addition to the below range of benefits, you will also be part of an experienced team who will support you within this role.
- Salary range around 30,000-34,000, DOE and Languages
- Benefits include 26 days holidays + Bank holidays
- Monday to Friday (No Weekends)
- Hybrid working - after your initial training period you'll be trusted to work from home in addition to working within a modern office environment
- Pension contribution scheme
- Private medical insurance
- Well-being benefits
- Free Car Parking
- Inclusive working environment

Along with the above, this organisation prides itself on their work-life balance culture.