Medical Receptionist

4 months ago

Newcastle upon Tyne, United Kingdom St. Anthony's Health Centre Full time

**ob summary**

An exciting opportunity has arisen to join the reception team at St Anthony's Health Centre. Applications are welcome from experienced receptionists who have already undergone training in care navigation. Applicants without directly relevant experience would need to be able to demonstrate exceptional communication skills and have the ability to learn new information quickly. All applicants will need to be proficient in using mainstream office software. Experience of EMISWEB is particularly an advantage.

**Main duties of the job**

The successful applicant will join our Appointments Team who predominantly respond to telephone and online requests from patients seeking advice from the primary healthcare team.

An understanding of the roles of the wider team now working in general practice is important, as you will act as a care navigator supporting patients to connect with the most appropriate help available.

You must be an excellent communicator, remain calm under pressure, and be able to support patients in giving sufficiently detailed information in order to signpost appropriately, when necessary.

**About us**

St Anthony's Health Centre is a long established training and teaching practice in East Newcastle. We are a cohesive and supportive group of people, who enjoy working together. We are proud of the service we collectively deliver to our patient population. We offer good terms and conditions, and we are looking forward to recruiting a new member to our team.

**Job description**

**Job responsibilities**

The receptionist is usually the first point of contact with the surgery. They should project a positive and welcoming image of the practice. Their role is a mixture of customer service and administrative duties. They work as part of a team under the supervision of the Reception Manager

**Aim of the Post**

To help patients access the services provided by the practice in an efficient and effective manner.

To support the rest of the practice team in carrying out their duties.

To act as a focal point for all communication within the practice internally and externally.

**Main Duties and Responsibilities**

Appointments: Explain the appointment system to patients and help make the most appropriate appointment for their needs. Using the computer, make and alter appointments and record patient arrival. Keep patients informed of any delays. Prioritise patients who may need to be seen more urgently than their appointment time. Deal with requests at the desk for immediate attention. Monitor the rate of DNAs and report to PM.

A key development here is the introduction of a new access system. The receptionists working in the appointment team will be required to help patients understand and use an online triage system.

Signposting: Following a protocol written by medical team, signpost patients to community pharmacy (and other appropriate services) when necessary.

Telephone: answering/transferring/making calls quickly and efficiently and in a professional manner. Maintaining the back office function of a cloud based VOIP telephone system, including running reports, and changing call flows.

Know what to do if any part of the system fails.

Understand and maintain the connection between sms messaging and telephone system.

Prescriptions: accurate processing of repeat prescription procedure, adhering to current practice policy with regard to review dates, processing of non repeat items and disposal of waste script paper.

Home Visit: accurate recording of requests for home visits onto home visit screen, including contact details for patients. Preparing patient summaries for visiting doctor. Alerting duty doctor to urgent requests.

Computer: adhere to practice security policy with regard to use of computer system (logging in and out, changing user, keeping screens turned away from public view, secure disposal of printed output. Accurate data entry and retrieval as agreed by Practice Manager.

Mail: Make sure the post is prepared for collection by the post service on a daily basis. Return wrongly addressed mail to sender.

Records: keeping medical records in appropriate order, up to date filing in chronological/alphabetical order of correspondence and record folders. Preparation of records for surgery consultation when necessary. Renewing old folders and updating patient details when necessary. Acknowledging receipt of new records.

Data Entry: coding clinical data to patient computer record following written guide by GPs.

Tagging and Sorting: preparing notes for new patients who have joined the list (transferring from old Lloyd George format to A4 format).

Confidential Waste: making sure all confidential waste is kept in secure container for collection by shredding company.

Stationery and Other Supplies: keeping adequate stock in reception and consultation rooms of all NHS and other office stationery and supplies. Keeping adequate stock in reception and consultation rooms of specimen con

  • Medical Receptionist

    4 months ago

    Newcastle upon Tyne, United Kingdom Newcastle Medical Centre Full time

    Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. - Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Administration - To have a thorough knowledge of...

  • Medical Receptionist

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Monkseaton Medical Centre Full time

    About the RoleWe are seeking an experienced Medical Receptionist to join our team at Monkseaton Medical Centre. As a key member of our reception team, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare professionals.Key ResponsibilitiesProvide excellent customer service to patients and...

  • Medical Receptionist

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Monkseaton Medical Centre Full time

    About the RoleWe are seeking an experienced Medical Receptionist to join our team at Monkseaton Medical Centre. As a key member of our reception team, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare professionals.Key ResponsibilitiesProvide excellent customer service to patients and...

  • Medical Receptionist

    4 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Monkseaton Medical Centre Full time

    About the RoleWe are seeking an experienced and skilled Medical Receptionist to join our team at Monkseaton Medical Centre. As a key member of our reception team, you will be responsible for providing exceptional patient care and administrative support to our healthcare professionals.Key ResponsibilitiesProvide excellent customer service to patients and...

  • Medical Receptionist

    4 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Monkseaton Medical Centre Full time

    About the RoleWe are seeking an experienced and skilled Medical Receptionist to join our team at Monkseaton Medical Centre. As a key member of our reception team, you will be responsible for providing exceptional patient care and administrative support to our healthcare professionals.Key ResponsibilitiesProvide excellent customer service to patients and...

  • Medical Receptionist

    4 months ago

    Newcastle upon Tyne, United Kingdom Newcastle Medical Centre Full time

    Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. - Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Administration - To have a thorough knowledge of...

  • Medical Receptionist

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Staff Partners Business Full time

    Immediate start Hours Mon - Friday 8am - 4pm Location - Tyne and Wear Salary £12.82 per hour Are you looking for a new opportunity as a Medical Receptionist ? Are you reliable, and do you have a working knowledge of EMIS or Systmone? We are working with a lovely GP Practice in Newcastle who require Medical Receptionist to support on their Reception...

  • Medical Receptionist

    7 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Monkseaton Medical Centre Full time

    About the RoleWe are seeking an experienced Medical Receptionist to join our team at Monkseaton Medical Centre in Whitley Bay. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesProvide excellent customer service to patients and...

  • Medical Receptionist

    7 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Monkseaton Medical Centre Full time

    About the RoleWe are seeking an experienced Medical Receptionist to join our team at Monkseaton Medical Centre in Whitley Bay. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesProvide excellent customer service to patients and...

  • Medical Receptionist

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Northumberland Park Medical Group Full time

    Job summary Northumberland Park Medical Group are seeking a Medical Receptionist to provide a friendly and efficient service to our busy practice. We're looking for individuals with experience in healthcare administration, particularly within the NHS, but we're also open to candidates with transferable skills who are passionate about patient care. ...

  • Medical Receptionist

    4 months ago

    Newcastle upon Tyne, United Kingdom Mallard Medical Practice Full time

    Job responsibilities Mallard Medical Practice Job Description JOB TITLE: Receptionist REPORTS TO: Reception Manager HOURS: 37.5 hours per week Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project...

  • Medical Receptionist

    3 months ago

    Newcastle, United Kingdom Wolstanton Medical Centre Full time

    The following are the core responsibilities of a medical receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Maintaining and monitoring the practice appointment system b. Process personal, telephone and e-requests for appointments c. Answer incoming...

  • Medical Receptionist

    3 months ago

    Newcastle upon Tyne, United Kingdom Stephenson Park Health Group Full time

    Job summary Our clinical system is SystmOne. Main duties of the job Overview of your organisation Stephenson Park Health Group operates across 3 sites looking after a practice list size of nearly 19000 patients. We have an extensive multidisciplinary team comprising of Doctors, Advanced Nurse Practioners, Practice Nurses, Physicians Associates, Mental...

  • Medical Receptionist

    3 months ago

    Newcastle upon Tyne, United Kingdom St Anthony’s Health Centre Full time

    The receptionist is usually the first point of contact with the surgery. They should project a positive and welcoming image of the practice. Their role is a mixture of customer service and administrative duties. They work as part of a team under the supervision of the Reception Manager Aim of the Post To help patients access the services provided by the...

  • Medical Receptionist/ Administrator

    3 months ago

    Stratford-upon-Avon, United Kingdom Meon Medical Centre Full time

    **Part Time - 19 hours a week** We are a small but rapidly growing, rural, dispensing GP practice. We have the privilege of working in a modern purpose built premises located in beautiful rural South Warwickshire. Our growing GP practice is just 10 minutes drive south from Stratford upon Avon. **Medical Receptionist/Administrator** We require an...

  • Medical Office Coordinator

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Northumberland Park Medical Group Full time

    About the RoleWe are seeking a highly organized and detail-oriented Medical Receptionist to join our team at Northumberland Park Medical Group. As a Medical Receptionist, you will play a vital role in providing exceptional customer service to our patients and ensuring the smooth operation of our practice.Key ResponsibilitiesProvide a warm and welcoming...

  • Medical Office Coordinator

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Northumberland Park Medical Group Full time

    About the Role:We are seeking a highly skilled and experienced Medical Receptionist to join our team at Northumberland Park Medical Group. As a Medical Receptionist, you will play a vital role in providing exceptional customer service to our patients, ensuring a positive experience and maintaining a professional demeanor.Main Responsibilities:Provide...

  • Medical Office Coordinator

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Northumberland Park Medical Group Full time

    About the Role:We are seeking a highly skilled and experienced Medical Receptionist to join our team at Northumberland Park Medical Group. As a Medical Receptionist, you will play a vital role in providing exceptional customer service to our patients, ensuring a positive experience and maintaining a professional demeanor.Main Responsibilities:Provide...

  • Medical Office Coordinator

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Northumberland Park Medical Group Full time

    About the RoleWe are seeking a highly organized and detail-oriented Medical Receptionist to join our team at Northumberland Park Medical Group. As a Medical Receptionist, you will play a vital role in providing exceptional customer service to our patients and ensuring the smooth operation of our practice.Key ResponsibilitiesProvide a warm and welcoming...

  • Medical Office Coordinator

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Northumberland Park Medical Group Full time

    About the RoleWe are seeking a highly organized and efficient Medical Receptionist to join our team at Northumberland Park Medical Group. As a key member of our administration team, you will provide exceptional customer service to our patients, ensuring a positive experience.Key ResponsibilitiesProvide a warm and welcoming greeting to patients, assisting...