Medical Receptionist

6 months ago

Newcastle upon Tyne, United Kingdom St. Anthony's Health Centre Full time

**ob summary**

An exciting opportunity has arisen to join the reception team at St Anthony's Health Centre. Applications are welcome from experienced receptionists who have already undergone training in care navigation. Applicants without directly relevant experience would need to be able to demonstrate exceptional communication skills and have the ability to learn new information quickly. All applicants will need to be proficient in using mainstream office software. Experience of EMISWEB is particularly an advantage.

**Main duties of the job**

The successful applicant will join our Appointments Team who predominantly respond to telephone and online requests from patients seeking advice from the primary healthcare team.

An understanding of the roles of the wider team now working in general practice is important, as you will act as a care navigator supporting patients to connect with the most appropriate help available.

You must be an excellent communicator, remain calm under pressure, and be able to support patients in giving sufficiently detailed information in order to signpost appropriately, when necessary.

**About us**

St Anthony's Health Centre is a long established training and teaching practice in East Newcastle. We are a cohesive and supportive group of people, who enjoy working together. We are proud of the service we collectively deliver to our patient population. We offer good terms and conditions, and we are looking forward to recruiting a new member to our team.

**Job description**

**Job responsibilities**

The receptionist is usually the first point of contact with the surgery. They should project a positive and welcoming image of the practice. Their role is a mixture of customer service and administrative duties. They work as part of a team under the supervision of the Reception Manager

**Aim of the Post**

To help patients access the services provided by the practice in an efficient and effective manner.

To support the rest of the practice team in carrying out their duties.

To act as a focal point for all communication within the practice internally and externally.

**Main Duties and Responsibilities**

Appointments: Explain the appointment system to patients and help make the most appropriate appointment for their needs. Using the computer, make and alter appointments and record patient arrival. Keep patients informed of any delays. Prioritise patients who may need to be seen more urgently than their appointment time. Deal with requests at the desk for immediate attention. Monitor the rate of DNAs and report to PM.

A key development here is the introduction of a new access system. The receptionists working in the appointment team will be required to help patients understand and use an online triage system.

Signposting: Following a protocol written by medical team, signpost patients to community pharmacy (and other appropriate services) when necessary.

Telephone: answering/transferring/making calls quickly and efficiently and in a professional manner. Maintaining the back office function of a cloud based VOIP telephone system, including running reports, and changing call flows.

Know what to do if any part of the system fails.

Understand and maintain the connection between sms messaging and telephone system.

Prescriptions: accurate processing of repeat prescription procedure, adhering to current practice policy with regard to review dates, processing of non repeat items and disposal of waste script paper.

Home Visit: accurate recording of requests for home visits onto home visit screen, including contact details for patients. Preparing patient summaries for visiting doctor. Alerting duty doctor to urgent requests.

Computer: adhere to practice security policy with regard to use of computer system (logging in and out, changing user, keeping screens turned away from public view, secure disposal of printed output. Accurate data entry and retrieval as agreed by Practice Manager.

Mail: Make sure the post is prepared for collection by the post service on a daily basis. Return wrongly addressed mail to sender.

Records: keeping medical records in appropriate order, up to date filing in chronological/alphabetical order of correspondence and record folders. Preparation of records for surgery consultation when necessary. Renewing old folders and updating patient details when necessary. Acknowledging receipt of new records.

Data Entry: coding clinical data to patient computer record following written guide by GPs.

Tagging and Sorting: preparing notes for new patients who have joined the list (transferring from old Lloyd George format to A4 format).

Confidential Waste: making sure all confidential waste is kept in secure container for collection by shredding company.

Stationery and Other Supplies: keeping adequate stock in reception and consultation rooms of all NHS and other office stationery and supplies. Keeping adequate stock in reception and consultation rooms of specimen con

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