Endoscopy Booking Coordinator

2 weeks ago


London, United Kingdom Lewisham and Greenwich NHS Trust Full time

Band 3

Fulltime - 37.5 hours per week

We are looking for a new member of staff to join our existing Endoscopy Team at the Lewisham and Greenwich NHS Trust.

The Endoscopy Department is looking for motivated, organised individuals to join their friendly team. You will work as part of this team to ensure that patients are booked to attend hospital in a timely and efficient manner, making the process as smooth as possible for patients and clinicians.

This is an exciting time to join a growing department. The role of the Endoscopy Co-ordinator requires you to cover Reception within the Endoscopy Unit during times of annual leave or other absences. Duties will include contacting patients to arrange appointments for procedures and booking pre-assessments’ on the Icare system, checking confidential information, liaising with patients, medical staff, nursing Staff both face to face and over the phone, Therefore good and clear telephone manner is essential.

To provide a comprehensive administrative and efficient admission service for all patients referred to Endoscopy. To support the Endoscopy supervisor to ensure the service meet current trends in capacity and demand. To accurately book patient appointments, monitor patient’s results and maintain patient records, providing an efficient and friendly service. To support the Endoscopy supervisor with service improvements, development and implementation as necessary. Support Reception as and when required.

Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

As an organisation, we’ve made significant improvements for patients and staff in the last two and-a-half years. This is reflected in our most recent Care Quality Commission (CQC) inspection (from February 2020), which found improvements across the organisation and gave us an improved rating of “Good” in the Well-Led and Effective domains, in addition to the rating of “Good” that we had already achieved in the Caring domain. Our staff culture change programme has been key to the Trust’s improvement journey, as we’ve stabilised our workforce by reducing vacancy rates and improving staff retention. We’ve also significantly increased the representation of minority ethnic leaders across our clinical and corporate teams.

Ensure that patients and visitors are well informed and that messages are communicated promptly.

To schedule elective appointments contacting patients offering them appointments for pre-assessments and Endoscopy procedures agreeing a time and date.

To use the 18 week Referral to Treatment guidance to manage the elective patient appointments.

To book to the maximum capacity the theatre list. This will involve proactively looking to fill late or cancellations in order to maximise capacity.

To ensure that’s nurses are made aware of any interpreters that need to be book.

Provide a courteous, professional and efficient point of contact for patients and stakeholders face to face and over the telephone at all times.

Ensure all patient demographic details are checked with the patient and any amendments\corrections are updated on Cerner (iCare) before patients attend clinic.

To maintain the bookshelf in Cerner (iCare) and ensure all clinics activity is outcomed and cashed up within twenty four hours. Chase missing outcomes from clinical staff and update the DNAs. (Reception Duties)

Ensure that all waiting list requests are added to the waiting list within two working days of receipt of request.

Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment such as interpreting support).

To be in guidance of government guidelines re cancer pathways and RTT within 18 Weeks.

To take telephone calls from patients, health care professionals and general public. To deal with general queries in a timely and professional manner.

Ensure that the Patient Access Policy and other Trust policies are adhered to at all times.

Ensure 2WW referrals are dealt with in line with agreed protocols and escalated accordingly.

Ensure all patient initiated pauses to appointment or admission dates are recorded accurately and in real time on Cerner (iCare).

Escalate any appointments that cannot be booked to the Outpatient Supervisor in the first instance.

Escalate any complaints or incidents that arise in relation to Endoscopy appointments to Endoscopy Supervisor.

Support the Endoscopy Supervisor to investigate any breaches of the above standards.



  • London, United Kingdom Lewisham and Greenwich NHS Trust Full time

    We are looking for a new member of staff to join our existing Endoscopy Team at the Lewisham and Greenwich NHS Trust. The Endoscopy Department is looking for motivated, organised individuals to join their friendly team. You will work as part of this team to ensure that patients are booked to attend hospital in a timely and efficient manner, making the...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting new opportunity have become available in the Endoscopy Department as Patient Access Coordinator. This role is n excellent opportunity for anyone looking to develop experience in waiting list management, inpatient pathways and booking endoscopy theatre lists. The Patient Access Co-ordinator will be the first point of contact for patients and...


  • London, United Kingdom Imperial College Healthcare NHS Trust Full time

    Job summary We are looking to recruit a full time Endoscopy Booking Administrators who share our vision and can be guided by our Trust's core values of kind, collaborative, aspirational and expert. We are looking for enthusiastic multi-skilled team players to join our busy Endoscopy Team and be able to fulfil our customer service guarantee by reducing...


  • London, United Kingdom Phoenix Hospital Group Full time

    **About you** **Core Responsibilities** - To handle all enquiries from patients, referrers and consultants wishing to access services at 9 Harley Street, 25 Harley Street, Weymouth Street Hospital and Phoenix Hospital Chelmsford, to ensure they are dealt with promptly and professionally. - To ensure all administration is completed to support the secretarial...

  • Bookings Coordinator

    4 weeks ago


    London, United Kingdom HCA Healthcare UK Full time

    This is your opportunity to become a vital part of the UK’s largest private healthcare provider, specialists in complex care. Job Title: Booking Coordinator Location: The London General Practice at HCA Primary Care. Full-Time 40 hours/ week Hours are in practice 8.30-5.30 or 9.00-6.00pm (10-7pm could be a future shift option) **Salary**: £25,000 We...

  • Booking Coordinator

    2 weeks ago


    London, United Kingdom Tiger Recruitment Full time

    Booking Coordinator London £14-£15p/h temp-to-perm A fantastic opportunity has arisen for an experienced Booking Coordinator to join my client, a Professional Services Company on this temp-to-perm contract. This is a fast-paced role where you will be responsible for providing excellent customer service as well as admin support to the office of a...


  • London, United Kingdom Prospect Us Full time

    Our client, a leading London university, is currently looking to recruit a Room Bookings Coordinator, to provide effective support to the team. This is a full-time position and is being offered as a fixed term contract for 6 months, on a hybrid working basis. As their Bookings Coordinator, you will ensure the accurate and timely coordination off all...

  • Booking Coordinator

    7 days ago


    London, United Kingdom Venture Studio's Palmers Green Full time

    We are looking for a wonderful Booking Coordinator/Front of House to come and join our team in Venture Palmers Green. **PRIMARY JOB ACTIVITIES**: You will be calling our potential clients, educating them on our products and booking them into our busy diary. You’ll be getting our customers excited, educated, and will help the initial shoot by developing...

  • Booking Co-ordinator

    4 weeks ago


    London, United Kingdom HCA Healthcare UK Full time

    **_This is your opportunity to become a vital part of the UK’s largest private healthcare provider, specialists in complex care._** **Location**:The London General Practice - Harley Street Clinic **Contract**:Permanent and full time 40 hours/week | 8.30-5.30 pm or 9.00-6.00pm **Salary - **£25,000 _depending on experience and skills_ **Employment...

  • Booking Coordinator

    5 days ago


    London, United Kingdom Reed Full time

    An exciting opportunity has arisen for a Booking Co-Ordinator to join us working with the Imperial College NHS Trust for our NHS Staff Bank in Northwest London. The role of an Booking Co-Ordinator is crucial to the success of filling the client’s temporary vacancies. You will be the primary point of contact and maintain a high-quality service to all...


  • London, United Kingdom RecruitmentRevolution.com Full time

    Based in West London, we are a dynamic and growing business within the TV & film sector. We supply behind-camera equipment to film & TV shoots across London and we are looking for a new bookings coordinator to join our small and vibrant team. You may have worked in media production, media events or as a runner and looking for a new challenge, or...

  • Book Editor

    4 weeks ago


    London, Greater London, United Kingdom BritishBookDesign Full time

    Join our team as a Book Editor and become an integral part of our Book Editing Service, where words come alive under your expert guidance.As a Book Editor, your responsibilities will encompass a range of crucial tasks aimed at refining manuscripts to their highest potential. You'll wield your editorial prowess to meticulously review and polish manuscripts,...


  • London, United Kingdom London North West University Healthcare NHS Trust Full time

    To provide a consistently high quality, effective and efficient locum and temporary staffing service to managers and medical staff across the Trust. Be a first point of contact for bank workers and agencies. Engage in and support cross-team working, covering for colleagues as and when required. Take ownership of bookings, agency invoice reconciliation and...

  • Office Coordinator

    4 weeks ago


    London, United Kingdom Australasian Recruitment Company Full time

    **Office Coordinator** **Salary: £27,000 - £30,000 per annum** *** A temporary to permanent opportunity as an Office Coordinator in a leading property company! **Office Coordinator Responsibilities**: - Acting as the main point of contact for all UK office related matters including meeting and greeting visitors - Coordinating room bookings and...

  • Team Coordinator

    5 days ago


    London, United Kingdom Australasian Recruitment Company Full time

    Team Coordinator **Salary**: £14.81 per hour This is a temporary opportunity for a Team Coordinator to work within a leading education charity. As Team Coordinator you will be working in a busy, fast paced environment supporting two senior level staff members. Team Coordinator Responsibilities: - Provide exceptional administrative support including diary...


  • London, United Kingdom Alchemy Global Talent Solutions Full time

    **Job Details**: **Posted**: - 3rd February, 2023- **Location**: - London, United Kingdom- **Job Ref**: - 16057We are seeking a Reservations Coordinator for our client an established temporary housing organisation to be based in their London premises. The Reservation Coordinator will work closely with clients from all around the world to establish...


  • London, United Kingdom Alchemy Global Talent Solutions Ltd. Full time

    We are seeking a Reservations Coordinator for our client an established organisation to be based in their London premises. The Reservation Coordinator will work closely with clients from all around the world to establish luxury high end Corporate needs for their overseas visitors. Responsibilities: Make bookings with various client partners across the...

  • Endoscopy Porter

    4 days ago


    City of London, Greater London, United Kingdom Cleveland Clinic London Full time

    Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare. Hours: Rota including weekends and nights. Contract: Permanent Cleveland Clinic London are looking to recruit a Front of House Assistant/Hospital Porter, with previous healthcare experience, to be the front-line ambassador for Cleveland Clinic London....

  • Endoscopy Porter

    4 days ago


    City of London, Greater London, United Kingdom Cleveland Clinic London Full time

    Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare. Hours: Rota including weekends and nights. Contract: Permanent Cleveland Clinic London are looking to recruit a Front of House Assistant/Hospital Porter, with previous healthcare experience, to be the front-line ambassador for Cleveland Clinic London....

  • Event Coordinator

    4 weeks ago


    London, United Kingdom Stopgap Full time

    **Salary**:£28,000 - £28,000 per year 12 month fixed term co **Location**:Greater London,Central London **Job Type**:Temp to Permanent Great opportunity for a marketing coordinator wanting to get into the event industry. **THE COMPANY**: Our client is a London based membership organisation. **THE ROLE**: As Event Coordinator you will be supporting a busy...