Booking Coordinator

3 weeks ago


London, United Kingdom Tiger Recruitment Full time

Booking Coordinator
London
£14-£15p/h
temp-to-perm

A fantastic opportunity has arisen for an experienced Booking Coordinator to join my client, a Professional Services Company on this temp-to-perm contract. This is a fast-paced role where you will be responsible for providing excellent customer service as well as admin support to the office of a growing company. This is 5 days in office role from 8 am – 4:30 pm.


What you’ll do:
  • Make outbound calls to residents on a daily basis to accumulate bookings
  • Receive inbound calls from residents on a daily basis to make bookings
  • Ensure timely resolution of customer issues and inquiries that arise from appointments
  • Develop and maintain helpdesk procedures and documentation
  • Update the spreadsheet with booking times, dates and any other notes
  • Diary management for the electricians on-site
  • Be proactive in making bookings and keeping dairies filled for engineers
  • Coding up any works created from the bookings on a web-based system, iWorld
  • General Administration duties in the office
Who you are:
  • Proficient in Excel and Outlook
  • Experienced in a helpdesk, telephone bookings and diary appointments
  • Excellent at problem-solving and decision-making
  • Exceptional customer service skills with a focus on resolving issues promptly and effectively
  • Strong communication skills, both written and verbal
  • Proactive and use of initiative thinking
  • Work well under pressure
Previous customer service experience is necessary to be successful with your application.


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