Transportation Booking Agent
2 weeks ago
**Transportation Booking Agent**
**Embark on a Rewarding Journey with MIKI Travel: Where Your Career Takes Flight**
**Job Purpose**
Join our dynamic team as a Transportation Booking Agent for the Inbound Market within the UK and Ireland. On this role, you will be responsible for the booking, contracting and management of transportation arrangements, such as coaches, mini buses and chauffer cars by coordinating with transportation service providers and maintaining an excellent customer service.
**Main Responsibilities**
- Collaborating with transportation service providers, such as airlines and car rental agencies, to coordinate travel arrangements.
- Resolving any scheduling conflicts, cancellations, or other issues that may arise.
- Dealing with phone queries from tour escorts and clients by offering guidance and addressing concerns throughout the booking process (On-call rota system).
- Assisting with the logistics of group bookings and FIT tours.
- Validating suppliers’ invoices.
- Providing exceptional service and attention to VIP guests and company groups from the Japanese and Asian Market when required.
**Relevant Skills / Characteristics**
- Fluent written and verbal communication in English is essential.
- Any additional language, such as Japanese, Mandarin, and/or Cantonese are desirable.
- Travel industry experience is desirable.
- Ability to work as part of a team as well as individually.
- Strong communication and negotiation skills.
- Good organizational skills.
- Adaptability to fluctuations in work levels.
- Time management skills.
- Ability to perform well under pressure.
**Application Process**
If you are passionate about the travel industry and wish to contribute to a dynamic team that connects cultures and destinations, we invite you to submit your resume
**Job Types**: Full-time, Permanent
**Salary**: £26,000.00 per year
**Benefits**:
- Additional leave
- Bereavement leave
- Free fitness classes
- Health & wellbeing programme
- Life insurance
- On-site gym
- Referral programme
- Sick pay
- Work from home
Schedule:
- Flexitime
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
**Experience**:
- Travel Industry: 1 year (required)
**Language**:
- Japanese, Cantonese or Mandarin (preferred)
Work Location: In person
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