Booking Co-ordinator

2 months ago


London, United Kingdom HCA Healthcare UK Full time

**_This is your opportunity to become a vital part of the UK’s largest private healthcare provider, specialists in complex care._**

**Location**:The London General Practice - Harley Street Clinic

**Contract**:Permanent and full time 40 hours/week | 8.30-5.30 pm or 9.00-6.00pm

**Salary - **£25,000 _depending on experience and skills_

**Employment Package**: We will look after you with private healthcare insurance for you and your family, contributory pension scheme and a vast range of additional rewards.

Being part of a large, multisite, and established healthcare group, we can offer career progression, development and support to grow internally, in addition to funded courses.

**About the Role**

We have a brilliant opportunity for a Bookings Coordinator to join HCA Healthcare UK. As a Booking Coordinator, you will be the first point of contact for patients via the phone promoting the London General Practice. You will ensure a professional tone is used at all times creating a safe and welcoming journey for all possible contacts made. The outcome is to maximise patient bookings and minimise patient cancelations.

**Responsibilities**
- Answer Telephone enquiries in an efficient manner
- Book appointments, medicals, covid tests, and varied appointments
- Monitoing main practice mailbox and answering enquiries
- Process card payments upon appointment booking and create patient invoice
- Maintain a positive can do attitude and efficient telephone manner
- Maintain LGP’s 5 star standard of service accommodating all requests in a professional manner
- Coordinating/booking various medicals
- Telephone diversion to relevant colleagues in clinic obtaining all required information.
- Be a team player and maintain great communication with team
- Booking out of clinic visits to patients at hotels, or various locations.

**Ideally we are looking for someone who has;**
- Good general level of education
- Computer literate
- Previous coordinator experience is essential, ideally within healthcare
- Proven ability to work flexibly and accurately with changing priorities and deliver a confidential and high-quality customer-focused service.

If you would like to join HCA Healthcare UK as a **Bookings Coordinator **and be part of an organisation shaping a healthier tomorrow, we invite you to apply.

LI-JA1



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