Student Administration Assistant
7 months ago
We are seeking to appoint a permanent, part-time (3.5 days) Student Administration Assistant who will work as a member of the Student Administration team to provide effective support to the wider Student Administration Team.
You will have excellent IT skills, communication skills, organizational skills with the ability to meet deadlines, whilst working to a high degree of accuracy and attention to detail. You will have experience of working with online systems and experience of working with database systems.
The ability to speak Welsh confidently to carry out certain tasks is essential for this post e.g speaking to staff and students, answering phone calls, dealing with urgent enquiries in Welsh.
Committed To Equal Opportunities.
Overview
To be part of a flexible team of student administration staff working across the University’s student administration hubs, in order to provide consistent, high quality centralised student administration functions for students. To contribute to the provision of the hubs’ front line support service dealing efficiently and responsively with student enquiries and issues. To provide administrative support within the teams, undertaking a range of routine tasks to meet operational and customer service requirements. To contribute to the continuous improvement of services for students in line with the strategic priorities of the University and taking into account the needs of the diverse student body.
Purpose of the Job
To be part of a flexible team of student administration staff working across the University’s student administration hubs, in order to provide consistent, high quality centralised student administration functions for students. To contribute to the provision of the hubs’ front line support service dealing efficiently and responsively with student enquiries and issues. To provide administrative support within the teams, undertaking a range of routine tasks to meet operational and customer service requirements. To contribute to the continuous improvement of services for students in line with the strategic priorities of the University and taking into account the needs of the diverse student body.
Main
**Responsibilities**:
- Working closely with other student administration team members, undertake a variety of administration tasks as directed, across a range of locations based on operational requirements.- To be an active member of the Student Administration function, building and maintaining good working relationships with other members of the team in order to ensure an understanding of priorities and deadlines.- Contribute to the development of, and work to, agreed service standards for the team. Specific Functional duties (dependent on location/Hub).-
- Deal with day
- to - day administrative enquiries in an accurate, timely and sensitive manner, escalating more complex issues to the Student Administrator(s)/Teaching Administration Officers.- Maintenance of electronic information systems, including data entry, and production of electronic documents for students.- Provide support for the processing of coursework.- Provide support for University scheduled examinations, and those scheduled within Schools.- Provide support for the processing of examination results, including scanning of MCQ tests.- Provide support for attendance/engagement monitoring processes.- Undertake the processing of a variety of tasks as directed and to agreed timescales; these are likely to be online high volume transactions, or well defined processes/procedures related to course administration, examinations and assessment, or enrolment activity. For example, production of student related documentation (e.g., certificate of registration, etc).- Provide support for awards administration, including assisting with the preparation of award documentation to students.- Assist with University events such as open days, registration, enrolment, ID checking events and graduation as required.- Undertake other such duties commensurate with the grade and at other Bangor University locations as directed by line management.Other
**Responsibilities**:
- The post holder will be located in a hub which will be expected to deliver a bilingual provision.- The post holder will be expected to participate in performance review and developmental activities.- The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards.- The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for him/her self and for other members of staff, students and visitors affected by his/her actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.- The post holder must comply wi
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