Monitoring Administration Assistant

1 month ago

Bangor, United Kingdom Bangor University Full time

Job Number

BU03587

School/Department

Student Services: Student Administration

Grade

4

Contract Duration

Permanent

Responsible to

Monitoring Officer

Purpose of the Job

To work as part of the smaller Monitoring Team, within the Student Administration Team, who are responsible for the monitoring of attendance and engagement for all students. To work with the Team in the embedding of new workflows and working practices within the area of attendance and engagement and ensure that all working practices are consistent across UK and International students. To assist with data quality checks with regard to student administration functions.

Main Duties and Responsibilities

Work closely with the Team to ensure the provision of a flexible and responsive engagement and attendance monitoring system for all students. Contribute to the development of Key Performance Indicators or service standards for the team and assist with the monitoring and reporting of such. Assist with the development effective collaborative work relationships within Student Services and across the University in order to develop best practice in meeting the needs of the University and its diverse student body. To assist with the development of and embedding of new workflows and working practices within the area of engagement/attendance monitoring, and the team as a whole. Working with the rest of the Team to ensure that all regulatory and university policies and regulations are adhered to and that information is held in accordance with those regulations.  To be one of the primary points of contact and to provide customer focused support, assistance and guidance as required to students and/or staff. To work with the rest of the Monitoring and Compliance Team to ensure that the University’s policies and practices in relation to both Bangor University Regulations and UKVI Regulations are complied with. Take primary responsibility for the maintenance of student files as required for UKVI audit purposes. Assist with the early identification of ‘at risk’ students and provide support to the other members of the team who will identify the action taken in each case. Provide support for the regular running of engagement reports, assisting with the action to be taken. Assist with ID checks for students, including handling BRP cards (for which Home Office approval is required). Undertake other such duties commensurate with grade and at other Bangor University locations as required by your line manager. To engage with and participate in University events such as open days, exams and graduation as required. As a member of the Student Administration Team, it is expected that the postholder will participate in events that fall under the remit of that Team which include, but are not restricted to events such as, ID checking and enrolment, graduation, examinations, etc.

Other Duties and Responsibilities

The postholder will be located in a hub which is expected to deliver a bilingual provision. The postholder will be expected to participate in performance review and developmental activities. The postholder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards. The postholder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for themselves and for other members of staff, students and visitors affected by their actions or inactions. The postholder is also required to comply with all applicable health and safety policies, procedures and risk assessments. The postholder must comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their post.

Person Specification

Qualifications/Training

Essential:

Candidates will possess a minimum of 5 GCSEs at grades A* - C (incl. English and Maths) or have an NVQ level 2 in a relevant subject area e.g. Customer Service or Business Administration or possess equivalent experience.

Desirable:

BTEC Professional Diplomas, Certificates and Awards at Level 5. NVQ level III.

Experience/Knowledge

Essential

Experience of dealing with queries and providing information to students and academic staff. An understanding of, and the ability to interpret, academic regulations and procedures. An understanding of legislative requirements relating to equality, data protection, UKVI and freedom of information. An understanding of the needs of culturally diverse staff and students.

Desirable

An understanding of legislative requirements relating to UKVI / Home Office visa requirements. A high degree of computer literacy preferably experience of using databases and student records systems (e.g., Banner, MyBangor, Bangor BI, Access).

Skills/Abilities

Essential

The ability to work as part of a small team, ensuring that the team works well together to meet objectives and deadlines. Knows when a decision is beyond the level of responsibility for the role, and when to refer on to others. The ability to provide accurate and appropriate advice, sympathetically and confidentially. The ability to deal with difficult or confidential situations (involving students) according to policy and procedures.

Desirable

The ability to contribute to decision making by providing relevant information. The ability to communicate through the medium of Welsh is desirable for this role. If applicants are not able to speak / write in Welsh at present, there are many opportunities to learn if the successful candidate wishes to do so.

General

The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age.

We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture.

We are proud to be a Disability Confident employer.

All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.

All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references.

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