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Apprentice Business Administrator

3 months ago

Ashington, United Kingdom Woodspeen Training Limited Full time

**JOB PURPOSE**
- Provision of a modern, comprehensive customer-focused reception service to the patients of Seaton Park Medical Group.
- Provision of support services to GPs and Nurses and appropriate administrative services for Patient Administration.

**WORKING HOURS**

£7.00 per hour

37.5 hrs per week OR 25 hrs per week permanent

Monday and Tuesday 7am to 8pm

Wednesday, Thursday and Friday 7am to 6pm

**DIMENSIONS**
- The scope of the role includes the full range of services and activity of the Primary Care Teams, within any of the practice locations.
- The post requires work within a set of procedures and has no budgetary or line-management responsibility.

**MAIN CHALLENGES AND OPPORTUNITIES OF THE ROLE**
- Navigating patient requests to appropriate services, using pre-defined procedures
- Providing a professional service to patients and maintaining a friendly and understanding approach, even at times of provocation and pressure.
- Entering into sometimes challenging dialogue with patients, based on the knowledge, training and procedures provided for the role
- Recognising where to seek professional direction and where administrative procedures may be applied.
- Active participation, as appropriate for the role, towards achievement of QOF and other Enhanced Services Practice goals
- Working as part of the larger Patient Services team, focussed on Reception responsibilities, but with a wider remit when working within smaller centres.
- Working in a busy, at times pressured and rapidly changing environment dealing with the needs of patients, the general public and busy Health Care Professionals.
- Taking responsibility for daily events and being aware of daily priorities.
- Using one’s own initiative to suggest solutions to organisational problems.
- Motivating oneself in “quiet times” to address “housekeeping” issues.
- Making time to learn and do new things

**QUALIFICATION**
- Functional Literacy and Numeracy level 2/GCSE Grade A-C, including Maths and English Language. NVQ Level 2 Customer Service

**EXPERIENCE & KNOWLEDGE**
- Working in a customer service environment.
- Trained in the use of Microsoft Office - entry level basics plus Word and Excel.
- Knowledge of the Primary Care environment.
- Awareness of Data Protection Act Working in a GP Practice.
- Working in a confidential environment Medical terminology

**SKILLS**
- Good interpersonal and communications skills
- Excellent phone manner
- Good organisation and administrative skills
- Good time management, planning and prioritisation abilities Meticulous, methodical and accurate.

**APTITUDE & ATTITUDE**
- Respect for patients and their right to confidentiality
- Able to work in a changing environment.
- Personal integrity and loyalty High degree of personal motivation
- Confidentiality and trustworthiness
- Team player
- Able to work under pressure
- Able to prioritise
- Able to use own initiative
- Able to learn quickly
- Able to recognise when competent to make a decision and when not

**PHYSICAL**
- Able to work flexibly across and travel between 2 sites
- Able to work long periods on a PC and occasional lifting of file

**Job Types**: Full-time, Apprenticeship

**Salary**: £7.00 per hour

Schedule:

- Day shift
- Monday to Friday

Work Location: One location