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Customer Service/data Analysis
4 months ago
An exciting opportunity has arisen in our ever-expanding E-commerce company. We are looking for a dedicated, hardworking, and driven individual to join our ever-expanding office team to assist with general admin duties and to support the existing team. We believe those with the drive, ambition, and talent can rise all the way to the top. Progression within Touch Global is always led by the employee's talents and passions, and a career path can really be developed around the individual; depending on what you can contribute towards the success of the company.
Daily tasks and responsibilities:
- Dealing with messages from our online stores
- Assisting existing customer service staff
- Other general admin duties
- Data entry tasks
- Developing product listings for a wide range of online stores and tailoring these to a diverse range of product categories
- Processing this data to accurately and efficiently create listings in bulk using excel
- Carrying out courier exception reports to monitor courier delays, using access
- Booking customer collections using a range of software
- Assisting existing customer service staff
- Using formulas to filter data on reporting information
- Desirable knowledge in XtraReports, SQL and Orderwise
- Good knowledge of computers and office packages.
- Good Excel knowledge is preferable
- Confident telephone manner
- The ability to learn and develop skills rapidly
- Ambition to progress up through the company
- Good knowledge of computers and office packages
- more specifically, a sound working knowledge of excel
- At least 5 GCSE level qualifications graded A*-C (including Maths and English)
- A problem solving mentality.
- The ability to learn and develop skills rapidly
- A desire to progress up through the company
**Salary**: £20,000.00-£24,000.00 per year
**Benefits**:
- Cycle to work scheme
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Lincoln LN6 9AP: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
Work Location: In person
