Customer Service Administrator

3 months ago


Lincoln, United Kingdom Kier Group Full time

We're looking for a Customer Service Administrator to join our MoJ and Home Office Admin team based on site in Lincoln.

**Location**: RAF Scampton, Lincoln

**Contract**: Permanent, Full Time

**What will you be responsible for?**

As a Customer Service Administrator, you'll be working within the on site Admin team, supporting them in duties for the operational and office based teams.

Your day to day will include:

- To communicate effectively with customers, both internally and externally for the capture, recording and
distribution of service calls onto the CAFAM system.
- Raising of new work orders for Contract Managers.
- Raising of reactive work orders for Kier engineers.
- Engineer uniform orders.

**What are we looking for?**

This role of Customer Service Administrator is great for you if:

- You have previous administrative experience
- Excellent telephone manner, with strong verbal and written communication and interpersonal skills
- Ability to create and maintain effective working relationships
- Demonstrable IT literacy with Microsoft Office, particularly Excel & Outlook
- Demonstrable accurate data entry skills with excellent attention to detail

**Rewards and benefits**

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

**Diversity and inclusion**

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.



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