Customer Service Assistant/administrator

6 days ago

Lincoln, United Kingdom Direct on Demand Print Full time

Investigate and resolve customer complaints
- Maintain a database of customer information
- Escalate enquiries to the appropriate team, when necessary
- Checking product or service availability - ensuring all orders are delivered on time
- Assisting customers with registration or account creation (new client onboarding)
- Passing customer feedback onto the relevant team to improve the organisation’s offerings
- Establish productive and professional relationships with key personnel in assigned customer accounts
- Build and promote healthy, long-lasting customer relations by partnering with them
- To deliver excellent customer service to our client base
- Ensure all work is carried out to a high quality, is technically correct and is in line with Company and Client requirements
- Collaborate with our design and marketing departments to produce copy for advertisements or articles
- Liaise closely with the customers maintaining excellent stakeholder relationships
- Be flexible and willing to undertake work required
- The ability to work independently and use your own initiative
- Communicate, liaise, and negotiate internally with all necessary departments using appropriate methods to facilitate the development of profitable business and sustainable relationships
- To arrange and attend business meetings where necessary
- Attend any trade show / networking event / seminar according to the needs of the business

Desired Skills:

- A confident and flexible person who is willing to go beyond the line of duty
- Must possess a good command of the English language and furthermore produce written communications that demonstrate this.
- Must always have a clean and smart appearance (a tie is not required).
- Excellent Organisational, time and workload managements skills.
- An individual who understands the importance of discretion, confidentiality, and professionalism.
- Excellent administration, organisation, and clerical skills.
- An independent and proactive individual who can work systematically.
- An ability to communicate effectively and work well with all levels across the Company
- Excellent team player, trustworthy, friendly, and approachable.

**Salary**: £9.50-£12.50 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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