Customer Service Administrator

1 week ago


Lincoln, Lincolnshire, United Kingdom Jacksons Workwear Rental Full time

The company
Jacksons Workwear Rental are a leading workwear rental company based in the thriving City of Lincoln.

Having been established for 230 years, this family-owned and run business have a loyal customer base and an excellent reputation in the market place.


Role overview
You will be a crucial member of the Customer Service team working alongside the Regional Account Managers. You will be responsible for customer satisfaction, retention and growth.

This role is a varied one and typical duties will include (but are not limited to):

  • Administration associated with customer changes or requests
  • Processing customer garment orders
  • Arranging additional services (for example dust mats or logo badges)
  • Dealing with ad hoc customer queries or complaints
  • Answering the phones
  • Prioritising workload based on internal and external stakeholder requirements
  • Generating reports based on customer requirements
  • Providing instructions for the transport team based on customer requests
  • Recording all conversations and activity on the CRM
  • Scanning all relevant documents to the internal document storage system
You will work 38.5 hours per week.

Monday to Thursday 8am - 4.30pm and Friday 8am - 3pm (30 minutes lunch)

You will need to be / have:

  • Excellent interpersonal skills (both written and verbal) and a good telephone manner
  • Proactive and selfmotivated with the ability to use your own initiative
  • Good attention to detail and used to spotting errors
  • Organised with the ability to prioritise
  • Strong administration and computer skills and capable of picking up new systems


Customer service experience is a necessity for this role; we're looking for a proactive individual who understands the importance of delivering what we have promised.

You'll be a team player, able to react quickly and be successful in seeing things through to completion.

Schedule:

  • Monday to Friday

Education:

  • GCSE or equivalent (preferred)

Experience:

- customer service: 2 years (preferred)

Work Location:
In person

Application deadline: 15/11/2023

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