Customer Service Administrator

2 weeks ago


Lincoln, United Kingdom Starglaze Windows & Conservatories Limited Full time

**BRIEF DESCRIPTION**

The team work closely together to hit their targets and support each other to provide the best service possible.

The customers you will be dealing with are our Trade Customers, who are based around the UK; most of which are owner managed.

**ABOUT US**

Established in 1974, we have always been a family run business dedicated to delivering high quality products and excellent customer service to the trade and retail industry. We hold a Gold Investors In People status and are dedicated to developing and maintaining a highly motivated and committed team who share our principles and goals.

**MAIN DUTIES AND RESPONSIBILITIES**
- Take an interest in the technical aspects of the products & have the ability to retain and communicate the knowledge to customers, production team and colleagues.
- Dealing with issues regarding transport, deliveries and production and liaising with your customers regarding resolution of problems.
- Raising of customer orders and quotes where necessary.
- Performing all administrative duties relating to your workload, such as filing, scanning etc, and making sure that accurate records are kept of orders and any resulting issues.
- Professionally and efficiently deal with complaints from start through to finish and keep all notes up to date.
- Be involved in the development of ways to improve problem areas within the department.
- To embrace the company’s Family Principles and values.
- Perform general administrative duties with other members of the team.
- Any other duty which is deemed reasonable to ensure the company achieves its overall aims.

**ESSENTIAL REQUIREMENTS**
- High level of computer literacy including experience of Microsoft packages.
- Experience in a Customer Service Role.

**SPECIAL APTITUDES**
- Ability to work to targets and deadlines and avoid distraction.
- Good problem-solving ability and ability to work on own initiative.
- Accurate with excellent attention to detail.
- Demonstrate good organisational skills.

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: From £21,500.00 per year

**Benefits**:

- Casual dress
- Company events
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

Work Location: In person

Reference ID: CSD1



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