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Customer Service Representative
2 months ago
Job Introduction
We are seeking a highly skilled Customer Contact Specialist to join our Contact Centre Lincoln team. As a key member of our Mercedes/BMW division, you will be responsible for delivering exceptional customer service and ensuring customer satisfaction.
This is a varied and interesting role that will give the right candidate a fantastic opportunity to grow and develop their skills in a vibrant and dynamic department.
Role and Responsibilities
- Dealing with customer inquiries, resolving issues, and providing solutions in a professional manner
- Accurate data inputting of customer details and maintaining customer records
- Increasing customer retention and ensuring customer satisfaction through effective communication and problem-solving
- Improving and driving lead conversions through proactive and results-driven approaches
- Upselling products and services to customers, while maintaining a high level of customer satisfaction
- Initiating and resolving customer complaints in a timely and professional manner
- Adhering to brand standards and maintaining a high level of professionalism in all interactions
- Providing exceptional customer service to customers after purchase of their vehicles
- Upselling Service Plans and monitoring live chat systems
About You
- Customer-focused with excellent communication and organisational skills
- Self-motivated and target-driven, with a strong desire to achieve results
- Able to work independently or as part of a team, with a strong sense of initiative and adaptability
- Competent in using Microsoft Office and other relevant software
- Previous aftersales experience is advantageous, but not essential, as full training will be provided
What We Offer
- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits - discounts on retailers, restaurants, cinemas, and holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer, and professional qualifications
- Free Parking / On-site Parking
- Company Events
