Customer Service Representative

4 weeks ago


Lincoln, Lincolnshire, United Kingdom Contact Centre Lincoln Full time

Job Introduction

We are seeking a Customer Service Representative to join our Contact Centre Lincoln team, working with Mercedes/BMW customers. This role involves handling aftersales calls, booking vehicles for service or repairs, and providing exceptional customer service.

This is a varied and interesting role that will give the right candidate a fantastic opportunity to work in a vibrant and growing department.

Role and Responsibilities

  • Dealing with aftersales calls and customer inquiries
  • Accurate data inputting of customer details
  • Increasing customer retention and satisfaction
  • Improving lead conversions and upselling products
  • Initiating problem-solving in a professional manner
  • Adhering to brand standards
  • Providing excellent customer service

About You

  • Customer-focused with excellent communication and organisational skills
  • Self-motivated and target-driven
  • Able to work independently or as part of a team
  • Ability to use initiative to provide impeccable customer service
  • Smart and presentable with an outstanding telephone manner

What We Offer

  • 25 days holiday plus bank holidays
  • Company Pension
  • Wellness Programme
  • Sick Pay
  • Group life insurance
  • Staff discount on car servicing
  • Listers Benefits
  • Long service and loyalty incentives
  • Staff referral scheme
  • In-house, manufacturer, and professional qualifications
  • Free Parking


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