Customer Service Representative
4 weeks ago
Job Introduction
We are seeking a Customer Service Representative to join our Contact Centre Lincoln team, working with Mercedes/BMW customers. This role involves handling aftersales calls, booking vehicles for service or repairs, and providing exceptional customer service.
This is a varied and interesting role that will give the right candidate a fantastic opportunity to work in a vibrant and growing department.
Role and Responsibilities
- Dealing with aftersales calls and customer inquiries
- Accurate data inputting of customer details
- Increasing customer retention and satisfaction
- Improving lead conversions and upselling products
- Initiating problem-solving in a professional manner
- Adhering to brand standards
- Providing excellent customer service
About You
- Customer-focused with excellent communication and organisational skills
- Self-motivated and target-driven
- Able to work independently or as part of a team
- Ability to use initiative to provide impeccable customer service
- Smart and presentable with an outstanding telephone manner
What We Offer
- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer, and professional qualifications
- Free Parking
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