Customer Service Representative

21 hours ago


Lincoln, Lincolnshire, United Kingdom Westlake Ace Hardware Full time

About Westlake Ace Hardware

Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States. Headquartered in Lenexa, Kansas, Westlake Ace Hardware has been in operation for over a century and operates over 150 neighborhood stores located throughout the United States. Great people make Westlake stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of:

Service, Passion, Respect, Integrity, Teamwork and Excellence

Job Summary

The Customer Service Representative is responsible for delivering exceptional customer service and ensuring a positive shopping experience for our customers. This includes greeting customers, answering questions, and resolving issues in a professional and courteous manner.

Key Responsibilities

  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Operate a cash register, handling customer transactions and processing payments accurately and efficiently.
  • Maintain a clean and organized store environment, adhering to our high standards of customer service and store appearance.
  • Participate in ongoing training and development to improve customer service skills and product knowledge.
  • Work collaboratively with colleagues to achieve sales goals and provide excellent customer service.

Requirements

  • High school diploma or equivalent required.
  • 1-2 years of retail or customer service experience preferred.
  • Ability to work a flexible schedule, including evenings and weekends.
  • Excellent communication and interpersonal skills.

Compensation

$12-$14 per hour



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