Customer Service Representative

5 days ago

Lincoln, Lincolnshire, United Kingdom Macildowie Recruitment and Retention Full time
{"Job Title": "Customer Service Advisor", "Job Description": "Job Summary

We are seeking a highly skilled and enthusiastic Customer Service Advisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients via telephone and email communication.

Key Responsibilities
  • Provide efficient and effective customer service through telephone and email communication.
  • Understand customer needs and requirements, working to exceed expectations wherever possible.
  • Demonstrate a positive, enthusiastic, and committed attitude towards customers and team members.
  • Listen to customer requirements and respond in a way that meets their needs.
  • Deliver customer service in line with best practice, ensuring compliance with relevant policies.
  • Provide a point of contact for customer enquiries, dealing with these through to a successful outcome.
  • Work flexibly and to schedule within a busy department.
  • Provide data administration and support as requested.
  • Work as part of a team and independently.
  • Be fully conversant with the company's computer system.
  • Build and maintain relationships with new and existing customers.
  • Maintain a friendly and helpful attitude to customers, potential customers, and colleagues.
  • Ensure the company's internal and external customer care and equal opportunity policies are adhered to.
  • Promote a professional image at all times.
Requirements
  • Good interpersonal and customer-focused skills, able to empathize, maintain professionalism, display patience, and politeness in a sometimes pressurized environment.
  • A conscientious, flexible, and 'can-do' working style.
  • Good oral and written communication skills, able to communicate with customers and colleagues at all levels of seniority and liaise effectively with other departments.
  • Confidentiality and discretion, with an awareness of the Data Protection Act.
  • Confidence to deal with difficult situations or customers and know when to seek guidance from a Line Manager.
  • Good team working skills and ability to work with minimal supervision.
  • Knowledge of Microsoft Office.
  • Ability to problem-solve.
Benefits
  • Time and a half for Saturdays and any Bank Holidays worked.
  • Working 9am - 6pm Monday, Tuesday, Wednesday, Thursday, and Saturday.
  • 20 days holiday + Bank Holidays.
  • Office-based (no hybrid or homeworking).
  • 3 months probationary period.

Please note that your home postcode should be included on your CV when applying. Our recruitment technology uses this to ensure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie Recruitment and Retention is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers.

"}

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