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Customer Service Representative
2 months ago
Job Summary
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Macildowie Recruitment and Retention. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and candidates, ensuring a positive and professional experience at all times.
Key Responsibilities
- Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
- Develop and maintain strong relationships with clients and candidates, understanding their needs and requirements to deliver tailored solutions.
- Work collaboratively with internal teams to ensure seamless communication and delivery of services.
- Stay up-to-date with industry trends and best practices to continuously improve service delivery and customer satisfaction.
- Participate in ongoing training and development to enhance skills and knowledge, ensuring compliance with company policies and procedures.
Requirements
- Proven experience in customer-facing roles, with a strong track record of delivering exceptional service and building strong relationships.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Highly organized and detail-oriented, with a strong focus on quality and accuracy.
What We Offer
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The chance to work with a leading recruitment agency and make a real impact on our clients' and candidates' experiences.
