Customer Service Representative

3 weeks ago


Lincoln, Lincolnshire, United Kingdom NatWest Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in Lincoln. As a key member of our branch team, you will play a vital role in delivering exceptional customer service and supporting our valued customers in achieving their financial goals.

As the first point of contact for our customers, you will be responsible for providing a seamless and positive experience through proactive conversations, accurate banking requests, and a deep understanding of our products and services.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Process banking requests, including payments, balance inquiries, and transfers, with high accuracy and attention to detail
  • Collaborate with other teams to provide a seamless customer experience, identifying opportunities to help customers with simple financial products
  • Develop a deep understanding of our products and services, highlighting the benefits to customers and providing tailored solutions to meet their needs
Requirements

To be successful in this role, you will need to possess strong communication and interpersonal skills, with a customer-centric approach to your work. You will also need to be motivated and driven to develop your career, with a passion for delivering exceptional customer service.

Additionally, you will need to be able to thrive under pressure, have a strong attention to detail, and be committed to developing new skills and responsibilities.

What We Offer

We offer a competitive salary of £24,750 per year (pro rata for hours worked), a comprehensive structured training program, and ongoing coaching and support to enhance your development and open up progression opportunities.

You will also enjoy a generous holiday entitlement of 33 days (pro rata for hours worked) and a range of benefits through NatWest Group Benefits, including a contribution to help you save for retirement.



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