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Customer Service Representative
2 months ago
Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States. Headquartered in Lenexa, Kansas, Westlake Ace Hardware has been in operation for over a century and operates over 150 neighborhood stores located throughout the United States.
Our company is built on a foundation of Core Values that guide our actions and decisions every day:
Service, Passion, Respect, Integrity, Teamwork, and Excellence
Job Summary
The Customer Service Representative is responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.
Key Responsibilities
- Project a positive representation of Westlake Ace Hardware and provide excellent customer service to all customers.
- Greet customers entering and throughout the store, thank customers by name when possible, and ensure a friendly and outgoing demeanor.
- Clear customer checkout lines quickly and efficiently, answer and monitor all calls and pages promptly, and communicate any problems or issues that require management assistance.
- Build product knowledge and assist customers with store layout and product location, as well as assist with pricing, stocking, marking, and bagging of merchandise.
- Participate in store and Cashier meetings, and adhere to any Store Support Center program or promotion that may require implementation at the cash registers.
- Keep the front end, including checkout areas and entrance doors, neat and clean at all times, and assist with decorating the front end according to the Store Support Center program.
- Perform all other duties as assigned.
Requirements
- High School or GED equivalent.
- Cashier experience preferred, customer service experience preferred.
- Standing, walking, lifting (up to 25lbs), and climbing.
Compensation Details
$12 - $14 / hour
