Customer Service Representative

2 months ago


Lincoln, Lincolnshire, United Kingdom Serco Full time

About the Role

We are seeking a passionate and customer-focused individual to join our Adult Care Team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to the public and professionals who contact us for information and advice.

Key Responsibilities

  • Respond to customer inquiries and provide information and advice on Adult Care services
  • Use a strength-based approach to enable positive change in people's lives
  • Work collaboratively with colleagues to resolve complex and sensitive issues
  • Provide excellent communication and call control skills to gather relevant information and determine the most appropriate outcome for the customer

About You

We are looking for a candidate with experience of working in a busy customer care or customer service centre environment. Experience in a social care setting is preferred, but not essential as full training will be provided. You will be required to have excellent typing and sound IT skills, as well as the ability to work flexibly and be available to work between the hours of 8am and 8pm, Monday to Friday.

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career progression and professional development
  • A supportive and inclusive work environment
  • Access to employee support services and discounts on mobile phone plans and leisure centre memberships

About Serco

Serco is a leading public sector provider of customer services, working with central and local governments to provide customer-facing and back-office functions. We pride ourselves on delivering high-quality services that make a positive difference to people's lives.



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