Supporter Services Administrator

3 weeks ago

Swindon, United Kingdom NFP People Limited Full time

Supporter Services Administrator

Join the team as a Supporter Services Administrator and be a key player in delivering accurate supporter experiences

**Position**: Supporter Services Administrator

**Location**: Swindon/hybrid

**Hours**: Part time, 0.6 FTE, 22.5 hours per week

**Salary**:Up to £24,000 per annum pro rata

**Contract**: Maternity Cover

**Benefits**:Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day’s holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Life Assurance, Staff Seminars, All Staff Gatherings, Access to LinkedIn Learning platform, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee and free car parking

**Interview Date**: First interviews 8 and 11 April 2024 online, Second interviews 16 April in Swindon office

**The Role**

In this role, you'll ensure supporters, volunteers and staff receive timely and effective support. You'll play a crucial part in maintaining the database and processing supporter donations, including direct debits, standing orders and bank payment files, with the utmost accuracy and adherence to GDPR policies.

Your main responsibilities will include entering new supporter information into the database, maintaining supporter records, reconciling donations and managing data imports.

You'll also process Gift Aid declarations and claims, handle direct debits, standing orders and other payments, and maintain subscription schemes. Additionally, you'll assist in handling incoming mail, processing orders and addressing complaints and feedback with empathy and professionalism.

If you're detail-oriented, proactive and passionate about delivering excellent service, this role offers a fantastic opportunity to contribute to the mission of the organisation.

**About You**

You will have administrative experience preferably within a supporter or customer finance environment, managing Gift Aid is desirable.

If this sounds like you and you have the legal right to work and remain in the UK, we’d love to hear from you. Please provide your CV and a 250-word statement that sets out why you’re the best person for this position.

**In Return**

**Commitment** - As a Christian organisation, the charity believe you have gifts and abilities that are all your own. So they’re willing to explore how what you have might fit what’s needed.

**It's personal** - You have a life outside work, and the organisation want you to be able to live it well. So are happy to talk to you about flexible working hours and working from home.

**Learn and grow** - When you're trained in a new skill, or learn a different perspective, it benefits everyone. The organisation is committed to making it possible for everyone to flourish, with a huge variety of learning resources available.

**Together and apart** - The charity believe in home working where it’s appropriate, and during lockdown they made that work really well. But know how important it is to meet face to face, too and are committed to making the office an enriching environment, where people are glad to be.

**Celebrating difference** - Universal acceptance for everyone, everywhere is at the heart of the organisation and it promotes diversity of thought, culture and background. Diversity is valued and this is reflected in the workforce.

**About the Organisation**

The organisations mission is to offer the Bible to the world. It is a vision of a world where everyone has access to the Bible and can recognise its value for them, their families and communities. Working for a Christian charity, this is a great opportunity to work for an investor in people gold employer who have won awards for their excellence in investing in people. They are committed to the development of all staff and have fantastic charity-sector benefits to help motivate and retain exceptional people.

You may also have experience in areas such as Admin, Administration, Admin Support, Finance Administrator, Support Administrator, Supporter Care, Supporter Experience.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

  • Business Support Administrator

    2 weeks ago

    Swindon, United Kingdom Elementa Support Services Full time

    **administrator, administrator, administrator, admin, admin, admin, receptionist, receptionist, receptionist**: **Business Support Administrator**: **Type: Permanent, Term-time only + 10 days during holidays (likely via trial contract)**: **Start: ASAP**: **Hours: full-time **_(Mon - Thurs 8:00am - 4:00pm, Fri 3:30pm finish OR Mon - Thurs 8:30am - 4:30pm,...

  • Support Services Administrator

    2 weeks ago

    Swindon, United Kingdom Openwork UK Ltd Full time

    As Support Services Administrator, you will provide high quality administration support across the Pension Planning Service and Central Data Analysis Service to ensure the efficiency of daily activities. You will consistently deliver an outstanding service to our Advisers, Partners and each other. - Your responsibilities will include: - Ensuring that case...

  • Support Services Administrator

    2 weeks ago

    Swindon, United Kingdom Openwork Full time

    **The opportunity**: As Support Services Administrator, you will provide high quality administration support across the Pension Planning Service and Central Data Analysis Service to ensure the efficiency of daily activities. You will consistently deliver an outstanding service to our Advisers, Partners and each other. Your responsibilities will include: -...

  • Support Services Administrator

    1 month ago

    Swindon, United Kingdom The Openwork Partnership Full time

    The opportunity As Support Services Administrator, you will provide high quality administration support across the Pension Planning Service and Central Data Analysis Service to ensure the efficiency of daily activities. You will consistently deliver an outstanding service to our Advisers, Partners and each other. Your responsibilities will include: ...

  • Support Services Administrator

    4 weeks ago

    Swindon, United Kingdom The Openwork Partnership Full time

    The opportunity As Support Services Administrator, you will provide high quality administration support across the Pension Planning Service and Central Data Analysis Service to ensure the efficiency of daily activities. You will consistently deliver an outstanding service to our Advisers, Partners and each other. Your responsibilities will include: ...

  • Supporter Services Administrator

    3 weeks ago

    Swindon, United Kingdom Bible Society Full time

    **Location: Hybrid - Swindon, with some flexibility to work from home** **Hours: Part-time (0.6 FTE, 22.5 hours per week) for 12 months** **Salary Range: Up to £14,400 per annum (full-time equivalent up to £24,000 pa)** Bible Society believes the Bible is God’s gift for God’s world. We share it because we believe it changes lives for good. We want...

  • Training Services Administrator

    3 weeks ago

    Swindon, United Kingdom UK Shared Business Services Ltd (UKSBS) Full time

    **Training Services Team Administrator** **Operations** **Swindon - hybrid working options** **Band B: £20,011** Here at UK SBS, we are proud to deliver high quality corporate services where we provide HR, payroll, finance, IT and procurement services and expertise to our public sector partners. Our staff are very important to us and we always try to...

  • Service Administrator

    3 weeks ago

    Swindon, United Kingdom Wisteria Talent Full time

    Are you highly organised with a passion for providing exceptional administrative support? Do you thrive in a fast-paced environment and enjoy working in the automotive industry? Wisteria Talent is currently seeking a Service Administrator on behalf of our client, a reputable Franchised Dealership Based in Swindon. This role offers the opportunity to play a...

  • Customer Service Administrator

    4 weeks ago

    Swindon, United Kingdom PSR Solutions Full time

    **Customer Service Administrator - Residential** PSR Solutions are currently recruiting for a Customer Service Administrator for a 5-star house builder based near Swindon. The main purpose of the role is to provide the customer service team with administrative support. **Job role**: Customer Service Administrator **Rate**: £21,000 -...

  • Service Administrator

    2 weeks ago

    Swindon, Swindon, United Kingdom ABL Health Ltd Full time

    Job summary You will provide administrative support for theSwindon BeU and CLA (children looked after) services. You will work with theoffice manager to ensure the smooth running of the office and theadministration of the programs to meet targets and deadlines. Responsible for arange of administration, you will be based in our Swindon office with the...

  • Service Administrator

    1 month ago

    Swindon, United Kingdom ABL Health Ltd Full time

    Job summary You will provide administrative support for theSwindon BeU and CLA (children looked after) services. You will work with theoffice manager to ensure the smooth running of the office and theadministration of the programs to meet targets and deadlines. Responsible for arange of administration, you will be based in our Swindon office with the...

  • Service Administrator

    4 weeks ago

    Swindon, United Kingdom ABL Health Ltd Full time

    Job summary You will provide administrative support for theSwindon BeU and CLA (children looked after) services. You will work with theoffice manager to ensure the smooth running of the office and theadministration of the programs to meet targets and deadlines. Responsible for arange of administration, you will be based in our Swindon office with the...

  • Service Administrator

    5 days ago

    Swindon, United Kingdom Scania (Great Britain) Limited Full time

    Company description: SGB Job description: Service Administrator Scania Swindon - 12-month fixed term contract Salary: From £25,000 plus excellent benefits package Working hours: Monday to Friday 0800 - 1700 • In-house training provided to support career progression• 25 days holiday which increases with service + public holidays• Competitive employer...

  • Service Administrator

    7 days ago

    Swindon, United Kingdom Scania (Great Britain) Limited Full time

    Company description: SGB Job description: Service Administrator  Scania Swindon – 12-month fixed term contract  Salary:  From £25,000 plus excellent benefits package Working hours: Monday to Friday 0800 - 1700 •    In-house training provided to support career progression•    25 days holiday which increases with service + public...

  • Customer Support Administrator

    2 weeks ago

    Swindon, United Kingdom UTAX (UK) Ltd Full time

    The Customer Support team is the initial point of contact for all enquiries both from our Business Partners internal customers and end-user customers, assisting in all aspects of their purchasing requirements and managing the Direct Service provision. The Customer Support Administrators are responsible for ensuring maximum efficiency and good customer...

  • Services Administrator

    3 weeks ago

    Swindon, United Kingdom Frankly Recruitment Full time

    Services Administrator £11-£12 p/h depending on experience Starting Monday 20th February for 3 weeks To provide service support to customers on a temporary, full time basis (Monday through Friday from 08.30 through 17.00) **Key tasks**: - To log faults in service management system - To allocate service calls to service engineers via our service...

  • Service Administrator

    2 weeks ago

    Swindon, Swindon, United Kingdom Fish Brothers Full time

    Location Fish Brothers Peugeot Working Hours 25 per week Benefits 2226 days holiday Life Assurance Contributory Pension Scheme Competitive Bonus Scheme Healthcare Cash Plan Staff Car Purchase Scheme Salary TBC Closing Date 02/04/2023Service Administrator Part Time - 25 hours per weekFish Brothers is a multi-franchise car dealer group based in Swindon. We...

  • Service Administrator

    2 weeks ago

    Swindon, Swindon, United Kingdom Fish Brothers (Swindon) Ltd Full time

    Service Administrator Part Time - 25 hours per weekFish Brothers is a multi-franchise car dealer group based in Swindon. We believe in going the extra mile for our customers. With many returning time after time, we know how important quality and good customer service is. With 70 years of experience in the motoring industry, we are recognised as one of...

  • Vetting Services Administrator

    3 weeks ago

    Swindon, United Kingdom Openwork UK Ltd Full time

    We are currently seeking a highly organised and detail orientated Vetting Services Administrator to join our team. You will be providing administrative support for the processing of regulatory and non-regulatory tasks for all areas of Vetting Services. Meeting FCA requirements and ensuring continuity of servicing for clients and Partners and Advisers. **The...

  • Administrator - Voluntary Services

    4 weeks ago

    Swindon, United Kingdom Prospect Hospice Full time

    **Administrator - Voluntary Services**: We have an exciting opportunity for a proactive, diligent and customer focused administrator to join our small, busy and engaged volunteering team. Our circa 700 volunteers are an integral and valued part of Prospect Hospice. Some volunteers directly help patients and families while others work in our shops or in...