Support Services Administrator

3 months ago

Swindon, United Kingdom Openwork Full time

**The opportunity**:
As Support Services Administrator, you will provide high quality administration support across the Pension Planning Service and Central Data Analysis Service to ensure the efficiency of daily activities. You will consistently deliver an outstanding service to our Advisers, Partners and each other.

Your responsibilities will include:

- Ensuring that case data is recorded accurately and within set time criteria.
- Ensuring MI is accurate, up to date and issued within set time criteria.
- Participating in the effective distribution of workloads to ensure SLAs are met.
- Working alongside the Team Leader and colleagues to ensure effective resource planning.
- Being the first point of contact for Advisers and their teams to support the processing of cases.
- Undertaking all aspects of the role in an ethical, compliant, diplomatic and professional manner.

**What will you need to succeed?**:

- Previous experience working in a busy administrative role, involving direct customer service.
- Financial Services sector experience would be advantageous.
- Strong Microsoft Office skills and IT skills.
- Ability to build and maintain professional and effective working relationships.
- Well-developed communication skills, both written and verbal.
- Ability to work flexibly both as an individual and part of a wider team; supporting colleagues to ensure all tasks are covered on a day to day basis.
- High level of attention to detail, with ability to follow processes and procedures to ensure a high level and consistent service to customers.
- Excellent prioritisation and organisation skills, to cope with varying workloads and associated pressures to meet SLA delivery.
- Confident telephone manner to be able to deal with sometimes challenging and demanding customers.
- Good problem solving, analytical and decision-making skills.

**Why us?**: We're a dynamic, fast-paced and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential.

We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2021. The Openwork Partnership values and respects individuality and we are committed to building an inclusive culture and environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.

On top of offering a modern workplace with bags of development opportunities, we also offer a highly attractive benefits package to reward you for your hard work. This includes a competitive base salary, an industry-leading annual bonus, enhanced pension, critical illness cover, income protection and a range of other flexible benefits

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