Service Desk Administrator

3 months ago

Swindon, United Kingdom Jms business support Full time

JMS Business Support Services has an exciting opportunity available for **a Service Desk Administrator **to join a small vibrant, lose knit, dedicated team at Vermtek Pest Control in Watchfield, Swindon. Vermteck is growing rapidly and is one of the UK’s only pest control companies to offer true nationwide coverage.

Reporting to the Service Office Manager you will contribute to Vermtek’s objectives through delivering outstanding customer service and have the ability to meet the changing needs of customers, suppliers and internal departments.

You will manage the Vermtek bespoke PestPortal Facility providing efficient and professional customer service support. No two days are the same but key responsibilities will include:

- Maintain the integrity of Vermtek’s PestPortal System
- Prioritise and process customer job requests/call outs
- Maintain regular communications with customers and suppliers
- Troubleshoot problems and advise on appropriate action
- Work closely with Vermtek local pest technicians to schedule and prioritise daily/weekly workload
- Deliver service efficiently and effectively, in line with the client SLA and KPI’s
- Interact with the client Service Desk systems and allocate job requests/tasks to the relevant team and ensure they are kept up to date
- Closing of jobs on completion and assisting with costing where required
- Identify and escalate customer queries/complaints in a timely manner
- Refer opportunities, e.g. new business, to relevant parties if the customer has expressed interest
- Assist with the quote process and costings
- Adhere to Vermtek policies including the Vermtek Quality and Environmental Management Systems and Vermtek Health and Safety procedures
- Report near missies and accidents

**Requirements**:

- At least 12 months customer service/administrative experience
- Knowledge/understanding of general office practices
- PC literate: MS Office including Outlook, Word, Excel
- Clear verbal and written communication skills, professional telephone manner
- An eye for detail to maintain accurate records and customer files
- Knowledge of pest control sector or similar environment is desirable but not essential

**Key Skills**:

- Ability to learn quickly and work independently in a fast-paced environment
- Calm under pressure and able to balance conflicting priorities and demands of customers and colleagues
- Attention to detail
- A team player with the ability to work cooperatively with customers and suppliers
- Positive approach and a can-do attitude
- Punctuality and effective time management skills
- Confident communication skills, especially on the telephone
- Ability to handle confidential information professionally

This vacancy offers a very competitive salary range depending on experience and as we are collaborative and customer-centric, our work environment includes:

- Work-from-home days possible after time served and proven performance
- On-the-job training
- Growth opportunities
- Modern office setting
- Free parking and excellent on-site facilities at Shrivenham Hundred Business Park
- Full time role, generally 8.30am-5pm Monday-Friday, with flexible working options considered on merit

If you think you’d be the right fit for our team we’d love to hear from you, even if your experience may not be as broad as we've outlined. Initial interviews will be carried out via Teams or Zoom.

A little bit more about us: Vermtek is one of the UK’s only pest control companies to offer true nationwide coverage. Our managed network of pest control professionals delivers effective, innovative solutions to a wide range of businesses and the public sector. Our central management team is based from the Shrivenham Hundred Business Park.

**Job Types**: Full-time, Permanent

**Salary**: From £23,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Swindon: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Will you now or in the future require sponsorship to work ?
- Will you now or in the future require sponsorship?

Work authorisation:

- United Kingdom (required)

Work Location: In person

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