IT Service Desk Expert

3 weeks ago


Swindon, Swindon, United Kingdom Peaple Talent Full time
Key Responsibilities
  • Deliver exceptional customer service and ensure high levels of customer satisfaction.
  • Accurately log IT incidents and service requests, managing ticket queues, and ensuring timely resolution within SLAs.
  • Perform remote troubleshooting using diagnostic techniques and provide high-quality triage of calls.
  • Support a variety of technologies including Audio Visual, desk & mobile phones, laptops, Microsoft Dynamics, Office 365, and in-house applications.


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