IT Service Desk Professional

3 weeks ago


Swindon, Swindon, United Kingdom Peaple Talent Full time

We are looking for an experienced IT Service Desk Analyst to join our team at Peaple Talent. As a key member of our IT support team, you will be responsible for providing excellent customer service, troubleshooting technical issues, and resolving problems efficiently.

About the Job:

This is a fantastic opportunity to work in a dynamic environment where you will have the chance to develop new skills, work on various technologies, and make informed decisions on issues that require escalation to management.

About Us:

At Peaple Talent, we believe in investing in our employees and offer a comprehensive training program to help you grow and develop your career. Our team is passionate about delivering outstanding service and exceeding customer expectations.

Key Responsibilities:

  • Deliver exceptional customer service and ensure high levels of customer satisfaction.
  • Accurately log IT incidents and service requests, managing ticket queues, and ensuring timely resolution within SLAs.
  • Perform remote troubleshooting using diagnostic techniques and provide high-quality triage of calls.
  • Support a variety of technologies including Audio Visual, desk & mobile phones, laptops, Microsoft Dynamics, Office 365, and in-house applications.
  • Make informed decisions on issues that require escalation to management.
  • Escalate major incidents promptly and clearly, gathering comprehensive details on the incident and its impact.
  • Contribute to the internal Knowledgebase by creating documentation.
  • Continuously seek to improve service desk offerings and the overall customer experience.


  • Swindon, Swindon, United Kingdom Peaple Talent Full time

    Job Title: Technical Service Desk AnalystPursue a role as a Technical Service Desk Analyst with Peaple Talent, requiring 2-3 days a week in the office.Estimated Salary: Up to £28,000 + 7.5% on-target bonusAbout the RoleWe are seeking a highly skilled Technical Service Desk Analyst who is passionate about delivering outstanding service and resolving IT...


  • Swindon, Swindon, United Kingdom C4S Search Ltd Full time

    We are looking for a Technical Service Desk Analyst to join C4S Search Ltd's IT team in Swindon. As a key member of our team, you will be responsible for delivering exceptional customer service and support across a range of technologies.Job SummaryThis is a full-time role that offers a salary of £27,000 per annum. The successful candidate will be expected...


  • Swindon, Swindon, United Kingdom Peaple Talent Full time

    Key ResponsibilitiesDeliver exceptional customer service and ensure high levels of customer satisfaction.Accurately log IT incidents and service requests, managing ticket queues, and ensuring timely resolution within SLAs.Perform remote troubleshooting using diagnostic techniques and provide high-quality triage of calls.Support a variety of technologies...


  • Swindon, Swindon, United Kingdom CV-Library Full time

    We are seeking a Help Desk and Support Professional to join our team at Fynity, a globally recognized Fintech business. As an IT Support Engineer, you will be responsible for ensuring smooth IT operations across the organization, working closely with various teams to resolve technical issues.Your key responsibilities will include managing and resolving IT...

  • Service Desk Expert

    7 days ago


    Swindon, Swindon, United Kingdom C4S Search Ltd Full time

    Job Description:C4S Search Ltd is looking for an experienced Service Desk Expert to join their team. As a Service Desk Expert, you will be responsible for providing technical support to customers, resolving issues efficiently, and escalating complex problems to senior IT staff.About the Role:The ideal candidate will have excellent communication skills, a...

  • Help Desk Technician

    3 weeks ago


    Swindon, Swindon, United Kingdom Peaple Talent Full time

    Help Desk TechnicianPursue a role as a Help Desk Technician with Peaple Talent, requiring 2-3 days a week in the office.Estimated Salary: Up to £28,000 + 7.5% on-target bonusAbout the RoleWe are seeking a highly skilled Help Desk Technician who is passionate about delivering outstanding service and resolving IT issues efficiently. This role is ideal for a...

  • IT Help Desk Engineer

    4 weeks ago


    Swindon, Swindon, United Kingdom AB Recruitment Full time

    About the RoleIn this exciting position as an IT 2nd Line Engineer, you will play a vital role in providing top-notch IT support to our user community. This includes acting as the first point of contact for IT-related queries and delivering exceptional support services across our Group sites.Responsibilities:Troubleshoot and resolve complex technical issues...


  • Swindon, Swindon, United Kingdom Verelogic Full time

    Job Details:We are recruiting for a skilled Swindon IT Service Desk Technician to join our team at Verelogic. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has a strong technical background.In this role, you will be responsible for providing technical support to end-users, escalating complex...


  • Swindon, Swindon, United Kingdom Professional Technical Ltd Full time

    We are looking for an experienced Engineering Services Professional to support our growth period. As a Service and Callout Engineer, you will be responsible for managing your own designated service route and working on a variety of products in the industry.To succeed in this role, you will need a strong background in lift engineering, with a focus on fault...

  • Help Desk Engineer

    1 week ago


    Swindon, Swindon, United Kingdom KBR Full time

    Job DescriptionWe are seeking a highly motivated Help Desk Engineer to join our team at KBR, providing exceptional technical support to our customers and internal stakeholders.The ideal candidate will have experience supporting various bespoke business IT software packages and a strong understanding of Microsoft Office Suite. A background in Systems...


  • Swindon, Swindon, United Kingdom Austin Fraser Full time

    proAV is seeking a Technical AV Services Professional to join our team at a leading Building Society in Swindon. In this full-time position, you will be responsible for overseeing and managing AV / UC systems on a day-to-day basis, providing real-time support for AV / UC related issues.Key responsibilities include fault handling and ownership of all AV...


  • Swindon, Swindon, United Kingdom AB Recruitment Full time

    Job OverviewWe are seeking a Technical Service Delivery Professional to join our team at AB Recruitment. As the successful candidate, you will be responsible for delivering technical support services to our users, including troubleshooting and resolving complex issues. The role involves collaborating with our Technology Transformation Programme and sharing...

  • Care Professional

    3 weeks ago


    Swindon, Swindon, United Kingdom Wiltshire Council Full time

    At Wiltshire Council, we're seeking a skilled Care Professional to join our team in Chippenham. This rewarding role involves supporting vulnerable children and families in the community.We offer a competitive salary of £44,420 - £46,547 (inclusive of a 15% market supplement), along with flexible work arrangements such as hot desking and compressed hours.In...


  • Swindon, Swindon, United Kingdom Professional Technical Ltd Full time

    Career Advancement OpportunityWe are looking for a skilled Lift Service Engineer to join our team at Professional Technical Ltd. This is a great chance for a lift engineer to progress their career and work on a diverse range of products in the industry.The successful candidate will have a solid understanding of electrical and mechanical principles, NVQ Level...


  • Swindon, Swindon, United Kingdom Peaple Talent Full time

    Job Title: IT Service Delivery ExpertWe are seeking a highly motivated IT Service Delivery Expert to join our team at Peaple Talent. The successful candidate will be responsible for providing exceptional customer service and resolving IT issues to a high standard.About the Role:Deliver outstanding customer service and ensure high levels of...


  • Swindon, Swindon, United Kingdom Professional Technical Ltd Full time

    About the RoleThis is a fantastic opportunity for a professional lift engineer to take their skills to the next level by joining our team at Professional Technical Ltd. As a Lift Service and Callout Specialist, you will be responsible for managing your own designated service route, applying your knowledge in fault-finding situations, and working to best...

  • Helpdesk Technician

    3 weeks ago


    Swindon, Swindon, United Kingdom C4S Search Ltd Full time

    Service Desk Analyst Job Summary:We are looking for an experienced Service Desk Analyst to join our team at C4S Search Ltd. As a Service Desk Analyst, you will be responsible for providing technical support and assistance to our clients, ensuring that their technical needs are met promptly and professionally.Key Responsibilities:- Provide technical support...


  • Swindon, Swindon, United Kingdom C4S Search Ltd Full time

    Job Summary: We are seeking an experienced IT Service Delivery Coordinator to join our team. As a key member of our service desk, you will be responsible for delivering exceptional customer service and supporting our clients' technology needs.About You:You have a strong background in desktop and application support, with a focus on Microsoft technologies.You...


  • Swindon, Swindon, United Kingdom CV-Library Full time

    Role Description:We are looking for an experienced IT 2nd Line Engineer to join our team in Swindon. As an IT 2nd Line Engineer, you will be responsible for providing technical support to our user community, troubleshooting and resolving IT-related issues, and developing processes and methods of operating that conform to ITIL...


  • Swindon, Swindon, United Kingdom C4S Search Ltd Full time

    Job Summary:Company Overview: C4S Search Ltd connects future tech talent with leading deep tech, bio tech & clean tech organisations.Job Description:We are seeking an experienced Technical Support Expert to join our client's team. The ideal candidate will have a strong background in IT service delivery and excellent communication skills.Key...