IT Service Desk Professional
3 weeks ago
We are looking for an experienced IT Service Desk Analyst to join our team at Peaple Talent. As a key member of our IT support team, you will be responsible for providing excellent customer service, troubleshooting technical issues, and resolving problems efficiently.
About the Job:
This is a fantastic opportunity to work in a dynamic environment where you will have the chance to develop new skills, work on various technologies, and make informed decisions on issues that require escalation to management.
About Us:
At Peaple Talent, we believe in investing in our employees and offer a comprehensive training program to help you grow and develop your career. Our team is passionate about delivering outstanding service and exceeding customer expectations.
Key Responsibilities:
- Deliver exceptional customer service and ensure high levels of customer satisfaction.
- Accurately log IT incidents and service requests, managing ticket queues, and ensuring timely resolution within SLAs.
- Perform remote troubleshooting using diagnostic techniques and provide high-quality triage of calls.
- Support a variety of technologies including Audio Visual, desk & mobile phones, laptops, Microsoft Dynamics, Office 365, and in-house applications.
- Make informed decisions on issues that require escalation to management.
- Escalate major incidents promptly and clearly, gathering comprehensive details on the incident and its impact.
- Contribute to the internal Knowledgebase by creating documentation.
- Continuously seek to improve service desk offerings and the overall customer experience.
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