Help Desk Expert Wanted

3 weeks ago


Swindon, Swindon, United Kingdom Rise Technical Recruitment Full time

About the Job

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This is an exciting opportunity for a Windows Engineer to join a well-established business. As a Help Desk Expert, you will provide support to customers via phone and email, working closely with non-technical users to resolve technical issues.

Responsibilities

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  • Provide customer support via phone and email">
  • Work with non-technical users to resolve technical issues">
  • Coach end-users on fixes and troubleshooting">

Requirements

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The ideal candidate must have strong experience as a 2nd Line Support Engineer, excellent communication skills, and familiarity with Windows 10 and 11, Intune, Defender, O365, Azure, VMware, Active Directory, and Routing/Switching/WAN/LAN.

Package and Benefits

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The salary for this position is estimated at around £34,000 per annum, taking into account the location in Swindon and the level of experience required. The comprehensive benefits package includes 33 Days Holiday + Healthcare Cash Plan + Retail Discounts + EAP + Life Insurance + Package, in addition to a competitive salary range of £32,000-£37,000 per annum.


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