Help Desk Technician

5 days ago


Swindon, Swindon, United Kingdom Rise Technical Recruitment Full time
Help Desk Technician

We are looking for a highly skilled Help Desk Technician to join our team. The ideal candidate will have extensive experience in Windows and Azure platforms and be able to provide technical support to customers.

About the Role
  • Provide technical support to customers via phone and email
  • Collaborate with non-technical users to diagnose and resolve technical issues
  • Work predominantly on a Windows-based tech stack
Key Responsibilities
  • Support across Windows 10 and 11, Intune, Defender, O365, Azure, VMware, Active Directory, and Routing/Switching/WAN/LAN
  • Work on a shift pattern of 1 week each: 7:30am-3:30pm, 8:30am-5pm, and 9:30am-6pm
Requirements
  • Experienced Help Desk Technician with excellent communication skills
  • Familiarity with Windows 10 and 11, Intune, Defender, O365, Azure, VMware, Active Directory, and Routing/Switching/WAN/LAN
  • Based within a commutable radius of Swindon
Salary and Benefits
  • £32,000-£37,000 salary
  • 33 Days Holiday
  • Healthcare Cash Plan
  • Retail Discounts
  • EAP
  • Life Insurance
  • Package


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