Help Desk Engineer

2 weeks ago


Swindon, Swindon, United Kingdom CV-Library Full time
About Xact Placements Ltd
Xact Placements Ltd is a reputable IT recruitment agency, committed to helping talented professionals find their perfect match. With years of experience in the industry, we've built a reputation for excellence, integrity, and client satisfaction.

About the Job
We're currently seeking an accomplished 2nd Line Support Engineer to join our client's team in Swindon. As a valued member of the IT team, you'll be responsible for delivering top-notch technical support services to our clients, focusing on resolving IT-related issues efficiently and effectively.

Key Responsibilities
Your main duties will include:
  • Assessing, troubleshooting, and resolving end-user computing issues using known troubleshooting methodologies
  • Developing processes and methods of operating that conform to ITIL disciplines
  • Providing extended end-user computing services to users beyond those provided from our offices as required
  • Maintaining a level of technical competence that remains current and fit for purpose

Requirements
To excel in this role, you'll need:
  • Exceptional technical knowledge of Windows Desktop 10/11, Windows Server 2016+, Virtual appliances, SQL Server, Microsoft Intune, Defender & 365, Networking (LAN, vLAN, WAN, Switches, Routers), Cloud Services (Azure, Email, Office, Third Party), and Active Directory (Hybrid Azure on Prem)
  • Strong problem-solving skills and analytical thinking
  • Valid driving license and own transport (essential)

Why Join Us?
Xact Placements Ltd offers a fantastic opportunity to grow your career, develop new skills, and work with a talented team of professionals. Our comprehensive benefits package includes:
  • Competitive salary: £31,000 - £37,000 per annum (depending on experience)
  • Generous holiday entitlement: 25 days per annum (increasing annually to 28)
  • Holiday trading allowing employees to buy or sell holiday throughout the year
  • Salary Sacrifice cycle to work scheme
  • Auto enrolment pension scheme with 1x life assurance


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