IT Service Desk Team Leader
3 weeks ago
At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for - the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.
At Swindon Borough Council we ae passionate about delivering quality and modern digital services to our internal colleagues and residents. We believe that by working smarter and enabling services with digital technologies we can transform service delivery and customer engagement.
The success of our vision will depend on the very people working within the council. Joining Swindon Borough Council as an IT Service Desk Team Leader is your chance to make a significant difference and be part of something exciting.
**Your next role**
The role will be a key part of the IT Operations Team. The IT Service Desk is an established and high performing team with a strong support network of experienced IT colleagues. You will lead the team in managing the daily incident and request work via the IT Service Management tools in a customer services driven environment.
**About you**
You will have a passion for customer services and proven experience working in an IT Service Desk environment. Your ability to recognise trends, communicate and manage major incidents will be essential to providing a key service to our internal colleagues.
You will be security minded and experienced in measuring quality and performance, with a record of documenting processes for your own team and customers.
If you feel your experience and/or ambition matches this role, then we would like to hear from you.
- You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”)._
**Your next package**
Please see our Rewards and Benefits offer for more details.
As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.
For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.
Please see our Vison and Values page for more details.
**Your next steps**
Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.
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