Property Service Desk Assistant
5 months ago
**ABOUT THE ROLE**:
The Service Desk is an integral part of our property and facilities management service. We provide our customers and tenants with a single point of contact for reporting their service issues.
The Service Desk Assistant will deal with a wide range of requests from customers, tenants and internal colleagues.
Providing excellent customer service, the Service Desk Assistant will log requests, liaise with contractors, provide updates and maintain accurate information on the Service Desk platforms.
**WHAT MATTERS MOST IN THIS ROLE**:
Providing a friendly and professional service, working efficiently, prioritising customer, tenant and colleague requests, and following calls through to completion.
The Service Desk Assistants build strong relationships with internal and external contacts, including colleagues, customers, tenants and contractors. You will be keeping customers and tenants updated on tasks requested, chasing contractors and working efficiently to resolve issues.
**General duties**:
- Providing the first point of contact for customer and tenant queries and concerns
- Handling incoming calls and manage outgoing calls
- Using Service Desk software platforms Planet and Dwellant to log call requests
- Liaising with wider team members to ensure the best resolution, consistent with the contract
- Liaising with relevant contractors in relation to all aspects of Service Desk requirements
- Responding to queries, amending data and following up tasks
- Working closely with Service Desk team members and wider Workman colleagues
**WHAT WE EXPECT FROM YOU**:
A friendly, proactive and positive approach to the role.
Excellent and professional communication skills, an ability to remain focused, with a strong team working approach.
Relevant customer service experience is preferred, but in house training will be provided.
**WHY WORKMAN?**:
- Hybrid working to offer you a great work life balance, with a minimum of three days in the office.
- A full-time contract (35 hours a week) offers the core hours of 10am - 4pm, allowing additional flexibility to what time you can start work.
- Discretionary annual bonus and salary reviews.
- Healthcare, life insurance & wellness programme.
- Long service additional holidays, your birthday off and an extra day between Christmas and New Year
- Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few.
- Social events throughout the year including a firm wide Christmas party
- Generous referral bonus.
**ABOUT WORKMAN LLP**:
As the UK’s leading independent commercial property management specialist, Workman has an enviable position within the property industry.
We are proud of our longstanding relationships with many of our clients, some of whom we have worked with for more than 25 years. Our clients include leading institutional and sector-specialist investors, private property companies, public sector bodies and a growing number of overseas investors.
We pride ourselves on the calibre of our employees and their unique skill sets.
For more information on working for Workman please visit
Our People | Workman LLP
**EQUAL OPPORTUNITIES**:
We are an equal opportunities employer, and it is our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act 2010
This job description does not form part of your contract of employment and the duties may be amended from time to time
-
Service Desk Assistant
6 months ago
Swindon, United Kingdom Workman LLP Full time**SERVICE DESK ASSISATNT** **ABOUT THE ROLE** To provide first line Service Desk support; first point of contact for a variety of Facilities Management requirements and administration. **ABOUT THE WORKMAN** As the UK’s leading and largest independent commercial property management specialist, Workman has an enviable position within the property...
-
Property Management Assistant
1 month ago
Swindon, United Kingdom Pinnacle Property Management Full timeExciting Career Opportunity: Property Management Assistant at Pinnacle Property ManagementPinnacle Property Management, a leading Residential Leasehold Property Management company, is seeking a Property Management Assistant to join their team. This is a fantastic career opportunity with an excellent package. As a Property Management Assistant, you will play...
-
Service Desk Advisor
6 months ago
Swindon, United Kingdom GB Solutions Full time£20,000 - £24,000 - Swindon - Tech - shift allowance - Permanent **Service Desk Advisor** **£20,000 - £24,000 + shift allowance** **Swindon** With over 15 years of experience bringing innovative technology to businesses, our client provides exceptional customer service. Using proven technology to continuously challenge how best to drive business...
-
Property Management Coordinator
4 weeks ago
Swindon, Swindon, United Kingdom Pinnacle Property Management Full timeExciting Career Opportunity: Property Management Assistant at Pinnacle Property ManagementWe are seeking a Property Management Assistant to join our team at Pinnacle Property Management, a renowned Residential Leasehold Property Management company. This is a fantastic career opportunity with an excellent package.Key Responsibilities:Assist in the management...
-
IT Service Desk Specialist
4 days ago
Swindon, United Kingdom Peaple Talent Full time**Job Overview**We are seeking an IT Service Desk Specialist at Peaple Talent in Swindon to provide outstanding service and resolve IT issues with a high level of expertise. This role is perfect for a natural problem-solver who can multi-task and prioritize workload effectively.Key Responsibilities:Deliver exceptional customer service, ensuring high levels...
-
IT Service Desk Professional
3 weeks ago
Swindon, Swindon, United Kingdom Thames Water Full timeJob Summary: We are seeking a highly skilled and customer-focused IT Service Desk Agent to join our team at Thames Water. As a key member of our Service Desk team, you will be responsible for providing exceptional IT support to our employees and contractors, ensuring that our digital services are running smoothly and efficiently.Key Responsibilities:Provide...
-
Property Assistant
5 months ago
Swindon, United Kingdom 911 Staffing Ltd Full timeWe are looking for a Property Assistant to join a busy Solicitors practice in Swindon, working within the Residential and New Homes Team. **About the Paralegal / Property Assistant Role**: - Working hours are 9am-5pm, Monday to Friday - Permanent role - Salary is dependent on experience, circa £22K-£28K - 25 Days Holiday + Bank Holidays **Duties for the...
-
IT Service Desk Team Leader
6 months ago
Swindon, United Kingdom Swindon Borough Council Full timeAt Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for - the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority...
-
Property Management Assistant
2 months ago
Swindon, United Kingdom CV-Library Full timeExciting Career Opportunity: Property Management Assistant at Pinnacle Property Management Are you ready for a rewarding challenge? Pinnacle Property Management, a renowned Residential Leasehold Property Management company, is seeking a Property Management Assistant. This is a fantastic career opportunity with an excellent package. Join us and advance your...
-
Property Maintenance
5 months ago
Swindon, United Kingdom SLP Property and Garden Maintenance Full timeDuties include: - Attending property and garden maintenance jobs as specified - Completing work in a timely and professional manner - Completing work to a high standard - Maintaining a high level of customer service when dealing with customers - Cleaning, gutter clearing, window cleaning as required. - Pest control assistance - Carpet fitting, furniture...
-
IT Apprenticeship
5 months ago
Swindon, United Kingdom Pertemps Network Group Full time**Job Description**: The starting salary is £18,000. After a few months this will rise to £20,000 (depending on how quickly you advance through the learning stages), and at the end of the process you will move into a guaranteed role within the service desk, paying £25,000, with plenty of opportunity to move across the team onto new parts of the...
-
Property Assistant
2 months ago
Swindon, United Kingdom CV-Library Full timeProperty Assistant Swindon Full time – Permanent Monday – Friday – 8.30am – 5.30pm Salary is dependent on experience We are currently recruiting for a Property Assistant to join our client in Swindon in the residential and new homes team. Tasks & Key Responsibilities * General administrative duties associated with residential...
-
Service Desk Senior Agent
4 weeks ago
Swindon, Swindon, United Kingdom Thames Water Full timeJob Description:As a key member of our Digital IT Support team, you will play a vital role in delivering exceptional IT services to our customers. Your primary responsibility will be to provide first and second-line support for IT-related incidents, including troubleshooting software and hardware issues. You will also be responsible for leading the Service...
-
Domestic Assistant
5 months ago
Swindon, United Kingdom NHS Property Services Full timeWe have a fantastic opportunity for a permanent part-time, **Domestic Assistant/cleaner **join our team based at Swindon - Swindon NHS Health Centre - 10 hours per week - Monday Friday 5am-7am - £11.45 per hour - no DBS required **About the role**: - This role will deliver a full cleaning service within NHS Property Services premises in accordance with...
-
Service Desk Senior Agent
1 month ago
Swindon, Swindon, United Kingdom Thames Water Full timeJob SummaryWe are seeking a highly skilled Service Desk Senior Agent to join our team at Thames Water. As a key member of our Digital IT Support team, you will provide exceptional IT service to our employees and contractors, using various communication channels and providing on-site support through our Digital Drop-in Clinics.Key ResponsibilitiesProvide an...
-
Property Conveyancing Assistant
4 weeks ago
Swindon, Swindon, United Kingdom Law Staff Limited Full timeJob Title: Property Conveyancing AssistantWe are seeking an experienced Property Conveyancing Assistant to join our team at Law Staff Limited. As a Property Conveyancing Assistant, you will provide administrative support to our residential conveyancing team, ensuring the smooth operation of the team and delivering excellent client care.Key Responsibilities:-...
-
Property Legal Assistant
4 weeks ago
Swindon, Swindon, United Kingdom Law Staff Limited Full timeJob Title: Property Legal AssistantAt Law Staff Limited, we are seeking an experienced and enthusiastic individual to join our residential and new homes teams as a Property Assistant. This role will provide crucial administrative support, ensuring the smooth operation of the team and delivering excellent client care.Key Responsibilities: Perform general...
-
Executive Assistant to Director
5 months ago
Swindon, United Kingdom Evolved Property Solutions Ltd Full time**About us** Evolved Property Solutions Ltd is a small business in Swindon. Our business stands at the intersection of property investment, development, and management. We proudly manage a small but diverse portfolio, from single let properties to HMOs in Swindon. As a family-owned entity, we nurture an intimate, growth-driven work environment and are...
-
Shift Lead
5 months ago
Swindon, United Kingdom io Associates Full time**We are looking for a Deputy Shift Lead to join my client’s 1st line support team on a permanent basis.** This is the perfect opportunity for an experienced service desk team member to take the next step in their career within a company that contributes to the design and development of technical solutions that support key government agencies. Your day...
-
Property Assistant
2 months ago
Swindon, United Kingdom Purely Recruitment Solutions Full timeProperty Assistant Swindon Full time – Permanent Monday – Friday – 8.30am – 5.30pm Salary is dependent on experience We are currently recruiting for a Property Assistant to join our client in Swindon in the residential and new homes team. Tasks & Key Responsibilities General administrative duties associated with residential...