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Service Administrator

4 months ago

Swindon, United Kingdom ABL Health Ltd Full time

Job summary

You will provide administrative support for theSwindon BeU and CLA (children looked after) services. You will work with theoffice manager to ensure the smooth running of the office and theadministration of the programs to meet targets and deadlines. Responsible for arange of administration, you will be based in our Swindon office with the adminteam.

Main duties of the job

Skills and Competencies Required:Be an experienced administrator used to workingin a health and/or community setting.Experienced working with Microsoft Office andhealth related database systems Positive and proactive working at pace withmultiple tasksExperienced working with Microsoft Office andhealth related database systems Positive and proactive working at pace withmultiple tasksAdept in communication; positive and welcomingcommunication style with all patients, health professionals and colleagues Build strong relationships; good team playerhappy to work as part of a team and work independently on own tasks.Quality driven; you naturally seek highstandards and actively seek to improve them. Valueand remain open to new ideas and perspectives The desire to make a difference

About us

Dueto the expansion of our team, we are now seeking an additional administrator tosupport our growing service.

ABLis an exciting fast-paced, growing community health organisation. As anexperienced, CQC registered, provider of community health services, we arepassionate about delivering evidence-based, innovative, effective, and relevanthealth care services in partnership with individuals, communities, andstakeholders.

We are a values-drivenorganisation, dedicated to reducing health inequalities and improving peopleslives. We would love to hear from you if you would like the opportunity to workwithin a team of committed professionals and you share our values of designingand delivering health services.

Job description

Job responsibilities

Role Purpose:

You will provide administrative support for theSwindon BeU and CLA (children looked after) services. You will work with theoffice manager to ensure the smooth running of the office and theadministration of the programs to meet targets and deadlines. Responsible for arange of administration, you will be based in our Swindon office with the adminteam.

Your key responsibilities will be:

Ability and experience of working to own initiative in anadministration role.

Take incoming calls,ensuring that calls are transferred to the relevant person/ department and thatmessages are handled efficiently.

To work within a busy office as part of a team and toprovide general clerical and administrative support, including word processingand filing routine correspondence. To follow established systems for allocationand completion of work.

Manage and maintain confidential patient files on adatabase and on paper.

Manage and deal with incoming healthcare referralspromptly, adhering to company timescales.

Book appointments for clients and use appropriatecalendar software.

Work closely with Service Lead / Managers and preparecomputerised documents and reports.

Record client dataaccurately on the appropriate service database. To exchange information usingIT systems, including Excel and Word. Use word processing, spreadsheet, andin-house database.

General administration (record keeping, filing, and

Competencies Required:

Be an experienced administrator used to workingin a health and/or community setting.

Experienced working with Microsoft Office andhealth related database systems

Positive and proactive working at pace withmultiple tasks

Experienced working with Microsoft Office andhealth related database systems Positive and proactive working at pace withmultiple tasks

Adept in communication; positive and welcomingcommunication style with all patients, health professionals and colleagues

Build strong relationships; good team playerhappy to work as part of a team and work independently on own tasks.

Quality driven; you naturally seek highstandards and actively seek to improve them.

Valueand remain open to new ideas and perspectives The desire to make a difference

Person Specification

Qualifications

Essential

GCSE/O Level in Maths and English or equivalent NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Desirable

RSA Typing ll or above NVQ 3 level in a relevant subject

Experience

Essential

Demonstrable experience in an administration role Experience of working in a team environment NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience. Experience with software packages Experience with databases

Desirable

Experience in minute taking for meetings Experience in a health care setting Community health provider, GP Practice, Hospital Experience of undertaking audits Experience with software packages in health care settings

Job Specific Requirements

Essential

Work flexibly and adapt to suit service need including some evenings and weekends where required

Skills and Knowledge

Essential

Excellent interpersonal skills Excellent communication skills including listening, verbal and written Excellent telephone manner Ability to work under high pressure and in a fast-paced environment Excellent organizational and time management skills Efficient problem-solving skills Ability to interact with colleagues and other stakeholders politely and courteously Excellent IT skills and proficiency in all areas of Microsoft Office and Outlook Excellent customer care Flexibility and adaptability to changing workloads Monitor workload and ability to multi-task Evidence of accuracy and paying attention to detail in tasks Punctuality, reliability and honesty Ability to use own initiative and confident to do so in the workplace Excellent customer care Flexibility and adaptability to changing workloads Monitor workload and ability to multi-task Evidence of accuracy and paying attention to detail in tasks Punctuality, reliability and honesty Ability to use own initiative and confident to do so in the workplace

Desirable

Experience of undertaking audits Understanding and evidence of adhering to information governance and data protection policies Experience with software packages in health care settings