Customer Support Officer

4 weeks ago


London, United Kingdom General Dental Council Full time

**Salary**: £23,601 - £27,766 pro rata

**Location**: London

**Contract**:FTC

**Hours**: Part time

If you have experience of delivering excellent customer service and are looking to join an organisation where the work is varied, interesting and challenging this is your chance to build on your own skills and experience and make a worthwhile contribution to the work of the General Dental Council.

The General Dental Council (GDC) is the UK-wide statutory regulator of around 110,000 members of the dental team. Our purpose is to protect the public by regulating dental professionals in the UK.

You will also provide general on the day support and assistance to registrants, legal teams, witnesses, and observers to ensure their needs are fully met and also provide support with the operation of digital audio, video and voice conferencing equipment and iPad equipment, for both physical and remote hearings.

Proven experience of working within a busy customer focused environment is essential and you will need well developed inter-personal skills to engage confidently and effectively with a range of contacts. Equally important is your excellent knowledge of MS Office including PowerPoint, Word, Excel, Outlook and Skype as well as the ability to provide support with audio and visual equipment and video conferencing platforms.

**About us**:
Our primary purpose is to protect patient safety and maintain public confidence in dental services. To achieve this, we register qualified dental professionals, set standards for the dental team, investigate complaints about dental professionals' fitness to practise, and work to ensure the quality of dental education.

Our work matters and so do our people. We are committed to providing a working environment that embraces and values diversity and inclusion by recruiting and strengthening our teams with team members from different backgrounds, life experiences and viewpoints. Equality and diversity are not just words, they are what makes our teams strong and able to deliver. We want to be champions of diversity and to have a sense of belonging in the workplace, where everybody has the chance to contribute and to share what is important to them.

**Benefits**

We offer a range of benefits including Discounted Gym Membership, Group Income Protection, Season Ticket Loan, Staff Discounts, Cycle to Work and a comprehensive Employee Assistance Programme.

**Please no agencies unless instructed otherwise.**

**Closing date: 23:59 on 3 July, 2023.**
- The GDC is committed to equality and diversity. We encourage and support the recruitment, retention and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds._

**Job Types**: Part-time, Fixed term contract

**Salary**: £23,601.00-£27,766.00 per year

Schedule:

- Monday to Friday

Work Location: In person



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