Customer & Support Services Officer

3 weeks ago

London Central, United Kingdom Major Recruitment Oldbury Full time

Major Recruitment are currently recruiting for a Customer & Support Services Officer in Barbican, London

Fulltime Monday to Friday 9am to 5pm.

Once a week they will do 8am to 4pm, & we rota Monday's & Friday's, so they will do about two early shifts a month for Mon/Fri's. excluding bank holidays.

Must be able to work at the office at least 3 days a week.

Location: Barbican London EC2Y

Pay rate: 19.97

Job Overview:

To work as part of the Housing Customer and Support Services team, within Repairs Service Desk - Property Services team. Which provides the first point of contact in receiving, responding to, and administering repairs and maintenance service requests and enquiries.

This includes responding to service requests and enquiries in a professional, customer focussed and timely manner, the managing, updating and maintaining of customer records and other databases, the processing of purchase and repair works orders, high volume of data entry, telephone enquires and other associated administrative functions, to ensure that excellent customer service is provided.

Main Duties & Responsibilities

  1. To provide a professional, customer focussed and timely response to customer service requests and enquiries, dexterity (able to listen and input data simultaneously is a must) while pinpointing and coaxing as much relevant information and detail as is required to achieve a timely and accurate resolution and ensuring that associated activities, such as, but not limited to; large amounts of data entry via Civica Cx Housing Management Systems, CBIS/Oracle or Keystone in order to maintain customer records, raise repairs works orders, raise follow-up works orders and appointments and send confirmation and building insurance related letters, are complete in an accurate and timely manner.
  1. Liaise with a range of internal colleagues and third parties, e.g., contractors and suppliers, to ensure that an effective service is provided to residents, including taking appropriate action to keep customers informed of progress.
  1. Produce performance information and reports about repairs and the associated procedures, to assist in the performance monitoring of contracts.
  1. Provision of a range of administrative duties such as, but not limited to the completion and monitoring of building insurance claims, issuing Section 20 notices, updating and maintaining databases and filing systems, issuing of gas certificates, monitoring of overdue gas safety inspections, producing guidance notes for residents about repairs and other property services administrative functions or related issues as designated.
  1. On occasions, assist the reception team including both short- and long-term absences, in all reception duties, such as, but not limited to answering the telephone, meet and greet customers, administration, cash handling, registering and logging key access, all within the service level agreements.

INDLS

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