Customer & Support Services Officer

2 weeks ago

London Central, United Kingdom Major Recruitment Oldbury Full time

Major Recruitment are currently recruiting for a Customer & Support Services Officer in Barbican, London

Fulltime Monday to Friday 9am to 5pm.

Once a week they will do 8am to 4pm, & we rota Monday's & Friday's, so they will do about two early shifts a month for Mon/Fri's. excluding bank holidays.

Must be able to work at the office at least 3 days a week.

Location: Barbican London EC2Y

Pay rate: 19.97

Job Overview:

To work as part of the Housing Customer and Support Services team, within Repairs Service Desk - Property Services team. Which provides the first point of contact in receiving, responding to, and administering repairs and maintenance service requests and enquiries.

This includes responding to service requests and enquiries in a professional, customer focussed and timely manner, the managing, updating and maintaining of customer records and other databases, the processing of purchase and repair works orders, high volume of data entry, telephone enquires and other associated administrative functions, to ensure that excellent customer service is provided.

Main Duties & Responsibilities

  1. To provide a professional, customer focussed and timely response to customer service requests and enquiries, dexterity (able to listen and input data simultaneously is a must) while pinpointing and coaxing as much relevant information and detail as is required to achieve a timely and accurate resolution and ensuring that associated activities, such as, but not limited to; large amounts of data entry via Civica Cx Housing Management Systems, CBIS/Oracle or Keystone in order to maintain customer records, raise repairs works orders, raise follow-up works orders and appointments and send confirmation and building insurance related letters, are complete in an accurate and timely manner.
  2. Liaise with a range of internal colleagues and third parties, e.g., contractors and suppliers, to ensure that an effective service is provided to residents, including taking appropriate action to keep customers informed of progress.
  3. Produce performance information and reports about repairs and the associated procedures, to assist in the performance monitoring of contracts.
  4. Provision of a range of administrative duties such as, but not limited to the completion and monitoring of building insurance claims, issuing Section 20 notices, updating and maintaining databases and filing systems, issuing of gas certificates, monitoring of overdue gas safety inspections, producing guidance notes for residents about repairs and other property services administrative functions or related issues as designated.
  5. On occasions, assist the reception team including both short- and long-term absences, in all reception duties, such as, but not limited to answering the telephone, meet and greet customers, administration, cash handling, registering and logging key access, all within the service level agreements.

INDLS

  • Technical Support Analyst

    5 hours ago

    London, United Kingdom Culture Amp Full time

    How you can help make a better world of work As a member of the IT Support Team you will primarily provide an exceptional support experience to our (pretty amazing) people across the globe - creating a positive, reliable, and consistent IT experience that supports and enables everyone to continue to deliver impactful and quality results. You are...

  • Technical Support Analyst

    7 days ago

    London, United Kingdom Culture Amp Full time

    How you can help make a better world of work As a member of the IT Support Team you will primarily provide an exceptional support experience to our (pretty amazing) people across the globe - creating a positive, reliable, and consistent IT experience that supports and enables everyone to continue to deliver impactful and quality results. You are...

  • Customer & Support Services Officer

    2 weeks ago

    London (Central), United Kingdom Major Recruitment Oldbury Full time

    Major Recruitment are currently recruiting for a Customer & Support Services Officer in Barbican, LondonFulltime Monday to Friday 9am to 5pm.Once a week they will do 8am to 4pm, & we rota Monday's & Friday's, so they will do about two early shifts a month for Mon/Fri's. excluding bank holidays.Must be able to work at the office at least 3 days a...

  • Smb Account Executive

    2 weeks ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Customer Service Advisor

    2 days ago

    London (Central), United Kingdom Law Support Limited Full time

    We are working with a leading property management company who are based in the West End of London. They are seeking a Customer Service Advisor to join their busy and friendly team. This will be acting as the first point of contact to all customers, and you will be responsible with assisting them with their queries in a professional working manner over the...

  • Senior Technical Support Engineer

    2 weeks ago

    London, United Kingdom Trainline Full time

    Job DescriptionIntroducing the TechOps Team Our TechOps team are central to keeping the business operating and aims to provide a firstclass service to all internal customers Spread across Trainlines offices in London Paris Edinburgh Barcelona Milan and BerlinThe team work together to ensure customer requests are dealt with as soon as possible via the...

  • Customer Service Officer

    7 days ago

    London, United Kingdom 24-7 Recruitment Services Full time

    Job description Come and join our clients team based in Surreyas an Accounts Processing Assistant with immediate start: The Role: This is an important, customer facing role supporting the provision of excellent customer service, administrative and financial functions. The Customer Service Officer (CSO) will take the lead in handling all contact on...

  • Consultant Service Support

    2 weeks ago

    London, United Kingdom Miro Group Full time

    Miro’s Onboarding Services team sits within the Technical Services organization and is focused on guiding Enterprise plan customers on technical and configuration methodologies to align to their security, permissions, and scalability requirements. The Onboarding Services team plays a critical role in the customer journey by helping them realize their...

  • Consultant Service Support

    1 week ago

    London, United Kingdom Miro Group Full time

    Miro’s Onboarding Services team sits within the Technical Services organization and is focused on guiding Enterprise plan customers on technical and configuration methodologies to align to their security, permissions, and scalability requirements. The Onboarding Services team plays a critical role in the customer journey by helping them realize their...

  • Customer Support

    1 week ago

    London, United Kingdom Reed Business Support Full time

    **INTERNAL CUSTOMER SUPPORT - West London** **Monday to Friday 09.00-5.30 Office-based (flexibility working from home 1-2 days per week)** **Salary: Competitive DOE** A great opportunity has arisen for an Internal Customer Support member to join a small and friendly operations team for an international manufacturer and supplier of tools and accessories. The...

  • SMB Account Executive

    5 hours ago

    London, United Kingdom Culture Amp Full time

    The Opportunity at Culture Amp Here at Culture Amp, we have an exciting opportunity for an Account Executive (New Business) to come and join our talented and inclusive sales practice. We find ourselves in a pretty unique position where we are now doubling down our efforts in attracting more of our customers towards our performance tool so that they can...

  • SMB Account Executive

    7 days ago

    London, United Kingdom Culture Amp Full time

    The Opportunity at Culture Amp Here at Culture Amp, we have an exciting opportunity for an Account Executive (New Business) to come and join our talented and inclusive sales practice. We find ourselves in a pretty unique position where we are now doubling down our efforts in attracting more of our customers towards our performance tool so that they can...

  • Membership Customer Service Support

    4 weeks ago

    Wembley Central, United Kingdom Morgan Spencer Full time

    **Membership Customer Service Support** **£23,000** **Central London - Hybrid working/flexi hours** My client, a professional services company are looking for an enthusiastic team player who has strong membership administration skills. You must have at least 6-12 months administration experience within a professional office environment. You will work...

  • Temporary Customer Services Officer

    7 days ago

    London, United Kingdom 24-7 Recruitment Services Full time

    Come and join our clients team based in Surreyas an Accounts Processing Assistant with immediate start: This is an important, customer facing role supporting the provision of excellent customer service, administrative and financial functions. The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of the client including...

  • Customer & Support Services Officer

    2 weeks ago

    London, United Kingdom Major Recruitment Full time

    Major Recruitment are currently recruiting for a Customer & Support Services Officer in Barbican, London Fulltime Monday to Friday 9am to 5pm. Once a week they will do 8am to 4pm, & we rota Monday’s & Friday’s, so they will do about two early shifts a month for Mon/Fri’s. excluding bank holidays. Must be able to work at the office at least 3 days a...

  • Customer & Support Services Officer

    4 hours ago

    London, United Kingdom Major Recruitment Oldbury Full time

    Major Recruitment are currently recruiting for a Customer & Support Services Officer in Barbican, London Fulltime Monday to Friday 9am to 5pm. Once a week they will do 8am to 4pm, & we rota Monday's & Friday's , so they will do about two early shifts a month for Mon/Fri's. excluding bank holidays. Must be able to work at the office at least...

  • Customer & Support Services Officer

    25 minutes ago

    London, United Kingdom Major Recruitment Oldbury Full time

    Major Recruitment are currently recruiting for a Customer & Support Services Officer in Barbican, London Fulltime Monday to Friday 9am to 5pm. Once a week they will do 8am to 4pm, & we rota Monday's & Friday's , so they will do about two early shifts a month for Mon/Fri's. excluding bank holidays. Must be able to work at the office at least...

  • Outreach Support Worker

    4 days ago

    London, United Kingdom Peabody Care & Support Full time

    **Peabody**has an exciting opportunity for an **Outreach Support Worker** on a **full time, permanent** **basis**based at our Sundial Centre, **East London. **In return, you will receive a competitive salary of **£23,847 per annum.** **About the Outreach Support Worker** **role**: As an **Outreach Support Worker** you will provide a service where planned...

  • Support Officer

    4 days ago

    Hackney Central, United Kingdom Central Recruitment Services Ltd Full time

    Central is currently recruiting for a Support Officer, to work in the Hackney area. The service provides support to young people aged 16-19 with complex needs. The aim of the service is to provide a secure environment and promote independent living.The successful candidate will be required to work 37.5 hours per week, working across Monday - Sunday, on a...

  • Support Officer

    4 days ago

    Hackney Central, United Kingdom Central Recruitment Services Ltd Full time

    Central is currently recruiting for a Support Officer, to work in the Hackney area. The service provides supported housing to 12 young people to provide a secure environment and support users with emotional needs, boundaries and independent living.The successful candidate will be required to work 37.5 hours per week, working across Monday - Sunday, on a rota...