Customer Support

3 weeks ago


London, United Kingdom Reed Business Support Full time

**INTERNAL CUSTOMER SUPPORT - West London**
**Monday to Friday 09.00-5.30 Office-based (flexibility working from home 1-2 days per week)**
**Salary: Competitive DOE**

A great opportunity has arisen for an Internal Customer Support member to join a small and friendly operations team for an international manufacturer and supplier of tools and accessories. The UK arm of the business is a recently established and growing companywith customers across the UK and the continent.
The role is predominantly focused on the processing of European sales orders, working closely with our warehouses and logistics partners, and providing support to the dedicated sales team. There will also be a finance element to the role, arranging and dealingwith invoices and the provision of sales information to senior management.
Knowledge of an additional European language is advantageous but not essential as they have dedicated sales personnel across Spain, Germany, Austria, France, and Poland. The position is available for an immediate start

**RESPONSIBILITILES**:

- Processing sales orders through to delivery and subsequent raising and processing of invoices
- Liaising and managing our warehouses and logistics partners, including inbound shipments into port (both UK and The Netherlands) and all outbound deliveries to customers
- Working closely with our sales team both in the UK and across Europe
- Work closely with senior management to provide regular updates on sales turnover and stock forecasting
- Maintaining our customer database
- Handling ad hoc enquiries from existing and potential customers, including warranty claims and customer support

**THE SUCCESSFUL CANDIDATE WILL BE**:

- Motivated and enthusiastic
- Dependable, efficient, well-organised, and experienced in providing excellent customer service
- Experienced in working in a customer support and order processing role
- Able to work well as part of a team is critical
- Highly knowledgeable of Microsoft packages: Excel, Word, Outlook, and PowerPoint
- An effective communicator, both verbal and written

**APPLY NOW**
Please send your CV for the Internal Customer Support position via the advertisement for immediate consideration



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