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Customer Care Advisor
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London, United Kingdom The Bread Factory Full time**Who are we?** The Bread Factory is a Food Manufacturing bakery dedicated to making deliciously crafted bread, cakes and pastries. We are proud to craft products for our GAIL’s bakeries, neighbourhood grocery stores, restaurants and more! As our teams grow, we are on the lookout for our next Customer Care Advisor on a 3 month fixed-term...
Customer Care Advisor
4 months ago
our New Company
An amazing opportunity is available working for a fantastic online retail business specialising in luxury furniture within the fashionable Chelsea area for a Customer Care Advisor to work on a permanent basis. This is a reputable brand, part of a wider group, who often promote internally from their customer service team. This role offers hybrid working and offers great training and support and is an office based customer service role (non-shop floor). Your new role Your new role will be to deal with customer queries over the phone and email, answering tickets in a polite and professional manner using two different systems Fods and Freshdesk. You will deal with queries and complaints, raising cases for lost and damaged orders and ensuring the brand is represented positively. You will liaise with the warehouse and suppliers as well as customers making this a varied and interesting customer service position. What You'll Need To Succeed To be successful you must have excellent written and verbal communication, be systems savy and able to carefully construct reponses to customer service emails. You will ideally have experience within a call centre, high end retail or be a recent graduate and be able to commute under an hour to their office in Chelsea. What You'll Get In Return In return you will be offered a permanent salary with hybrid working - 3 days in the office and 2 days at home. The office is open 7 days a week so there will be occasional weekends (time off during the week so no more than 5 days during the week). Working hours are over two shifts from 9-5.30 or 9.30-6pm. What You Need To Do Now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
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