Customer Support

6 months ago


London, United Kingdom Wakanow.com UK Ltd Full time

Overview:
**Responsibilities**:

- Customer Support: Provide exceptional and expert-level customer support, addressing inquiries, concerns, and issues with a high degree of professionalism and expertise
- Bookings Amendments: Proficiently handle bookings amendments, modifications, and changes, ensuring accuracy and compliance with airline policies and procedures.
- Airline Scheduled Changes: Expertly manage and navigate airline scheduled changes, proactively notifying customers, and offering suitable alternatives when necessary.
- Issue Resolution: Resolve complex customer issues related to bookings, amendments, and scheduled changes, ensuring swift and effective problem resolution.
- Tier 2 Support: Serve as a Tier 2 support resource, assisting Tier 1 agents with escalated customer inquiries and providing guidance and solutions.
- Quality Assurance: Maintain high standards of service quality, adhering to company policies and ensuring that all interactions meet or exceed customer expectations.
- Product Knowledge: Stay updated on the latest travel products, services, and industry trends to provide customers with accurate and relevant information.
- Documentation: Maintain comprehensive records of customer interactions, actions taken, and resolutions achieved in the company's customer support systems.
- Cross-Functional Collaboration: Collaborate with other departments, including reservations, ticketing, and operations, to facilitate seamless customer experiences.
- Booking Conversion: Proactively follow up with clients who have pending payments in real time, ensuring their bookings are successfully converted to tickets

Qualifications:

- Bachelor's degree in a related field is preferred.
- 2-3 years of experience in customer service support within the travel industry, with a focus on bookings amendments and airline scheduled changes.
- Proven experience as a Ticketing and Reservation Agent with proficiency in GDS
- Amadeus, Sabre, and Galileo.
- Strong expertise in navigating airline reservation systems and processes.
- Excellent problem-solving and communication skills.
- Ability to work under pressure and handle complex customer issues with composure.
- Proven track record of delivering exceptional customer service.
- Detail-oriented and highly organised.
- Knowledge of local and international travel regulations and requirements.

Join our team as a Customer Support Representative and be part of a dynamic work environment where your communication skills and customer service expertise will be valued.

**Job Types**: Full-time, Permanent

Pay: From £25,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



  • London, United Kingdom Hays Business Support Full time

    Your new company I am currently working for a not-for-profit company, which was set up by the UK Government, to recruit a Customer Success Team Leader.They are a collective management organisation for published materials, and they exist to support knowledge sharing, protect a company, and champion the creative ecosystem. Their revenue is distributed to their...

  • Support Mentor

    4 months ago


    London, United Kingdom Evolve Housing + Support Full time

    If you are passionate about making a real difference through supporting vulnerable young people, we would love to hear from you! We have an especially adapted property in the Royal Borough of Kensington & Chelsea – Burton White House where we support 24 customers (from ages 16-24 years old) who for a variety of reasons are currently homeless. Our customers...

  • Customer Support

    6 months ago


    London, United Kingdom Emma Technologies LTD Full time

    Emma is your financial advocate. Our mission is to empower millions of people to live a better and more fulfilling financial life. Emma was founded by engineers, who are extremely focused on coding, product and data. These are the three pillars on which we want to build a strong tech culture and fix personal finance once and for all. We have recently...


  • London, Greater London, United Kingdom Support Tree Full time

    Apprentice MSP Service Desk Engineer Job DescriptionAbout Us: Support Tree is a dynamic Managed Service Provider (MSP) delivering exceptional IT support and security solutions. We value growth, care, humility, and teamwork, making us an ideal workplace for individuals eager to start their careers in technology support.The Role: We are offering an exciting...

  • Care Support Worker

    5 days ago


    London, Greater London, United Kingdom Home Support Matters Full time

    Company Overview:At Home Support Matters, we are dedicated to providing exceptional care services to our customers in the comfort of their own homes. Our team of compassionate professionals is committed to delivering high-quality support that promotes independence, dignity, and well-being.About the Role:This role involves working as a key member of our care...


  • London, Greater London, United Kingdom Home Support Matters Full time

    Job Description:As a Support and Care Specialist with Home Support Matters, you will play a vital role in delivering high-quality care services to our customers. This will involve working in customers' homes, providing emotional support, assisting with daily living tasks, and promoting independence and well-being.Requirements:A genuine desire to support...

  • Customer Support

    7 months ago


    London, United Kingdom JUNGLE X UK Full time

    **About JUNGLE** **Purpose** **Good Betting*, Good Life** *Zero Spiritual Poverty JUNGLEˣ is a company that solves global challenges with betting. Why betting? We have a deep enough background to write a whole book, and we can't describe it all here, so we explain the most fundamental parts here. Today, society is mature enough that people have a lot...


  • London, Greater London, United Kingdom Evolve Housing + Support Full time

    At Evolve Housing + Support, we are committed to helping children, young people, and adults who are homeless or at risk of homelessness to become independent and resilient.We are currently seeking a highly motivated and experienced Senior Support Worker to join our team in Stockwell.This is an exciting opportunity to make a real difference in the lives of...

  • Customer Support

    7 months ago


    London, United Kingdom Messina Clinic Full time

    Messina Clinic is a Medical Clinic that services the Brazilian and Latin American communities. We have been established for 14 years in London and we are currently looking for a Medical Receptionist with an immediate start! As a **Patient Support team member, **you will need the ability to provide general assistance to the clinical team and deliver a...


  • London, Greater London, United Kingdom Evolve Housing + Support Full time

    About Evolve Housing + Support">We are a leading homelessness charity in London, providing housing and support to over 1,300 people each year.Our aim is to help children, young people, and adults who are homeless or at risk of homelessness to become independent and resilient.We believe in building on people's strengths, aspirations, and goals to help them...

  • Support Worker

    5 days ago


    London, Greater London, United Kingdom Victim Support Careers Full time

    We are seeking a highly motivated and dedicated Support Worker to join our Pre-trial & Outreach service in London. This is an exciting opportunity for someone who wants to make a positive impact every day.About the RoleThe successful candidate will work 37.5 hours per week, providing vital support to those in need. As a Support Worker, you will be...

  • Peer Support Worker

    5 days ago


    London, United Kingdom Hestia Housing Support Full time

    We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to...

  • Customer Success S

    2 weeks ago


    London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time €80,000

    Privately owned high-growth MedTech solution helping drive clinical value and patient engagement! Customer Success focussed! Lead the Customer Success strategy for this exciting med-tech scale-up! 1mil, you’ll lead a team of 3 and create a ‘best-in-class’ customer success function. Experience within SaaS Customer Success, both as an Individual...

  • Customer Success S

    2 weeks ago


    London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time €80,000

    Privately owned high-growth MedTech solution helping drive clinical value and patient engagement! Customer Success focussed! Lead the Customer Success strategy for this exciting med-tech scale-up! 1mil, you’ll lead a team of 3 and create a ‘best-in-class’ customer success function. Experience within SaaS Customer Success, both as an Individual...


  • London, United Kingdom Bits Full time

    Bits is a fast-growing fintech startup dedicated to promoting financial inclusion and helping individuals build credit. With our innovative approach, we have quickly grown to support over 300,000 customers across the UK. We are seeking a highly motivated and experienced Head of Customer Support to join our team. In this role, you will be responsible for...


  • London, United Kingdom Clinical Professionals Full time

    **Reference Number: JO-2402-529156** Customer Support Specialist Rate: Negotiable **Job Type**: Contract Location: Central London / West End **Job Title**: Customer Support Specialist **Location**:Moorgate, London **Pay Rate**: £94.60 - £121.20 Per Day PAYE **Contract Duration**: 7 Months - Possibility for extension/permanent My client, a...


  • London, Greater London, United Kingdom Nutmeg Saving and Investment Limited Full time

    We are seeking a highly skilled Vulnerable Customer Consultant/Specialist to join our team at Nutmeg Saving and Investment Limited. As a key member of our team, you will be dedicated to supporting all our customers who may face vulnerabilities at various stages of their lives.Job OverviewIn this role, you will be responsible for managing and reviewing...


  • London, United Kingdom Toggli Full time

    **About Us**: Toggli is a technology services company dedicated to providing top-notch IT solutions to our clients. We are seeking a dedicated and empathetic Customer Support Specialist to join our team. If you excel in problem-solving and have a passion for helping customers, we want to hear from you. **Responsibilities**: - Diagnose and troubleshoot...


  • London, United Kingdom The Cooper Companies Full time

    CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the...


  • London, Greater London, United Kingdom Meridian Business Support Full time

    Meridian Business Support is looking for a Switchboard Support Specialist to work in a fast-paced environment. As a key member of our team, you will provide excellent customer service and support to our clients.Your primary responsibility will be to answer and route incoming calls, provide accurate information to callers, and redirect them to appropriate...