Customer Support Specialist

6 months ago

London, United Kingdom The Cooper Companies Full time

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to women's healthcare providers, including testing and treatment options.

The Customer Support Specialist is responsible for day-to-day test case coordination and customer support as part of the Genomics Customer Support Team. This role entails organizing and managing test case paperwork, computer-based data, and patient records while maintaining the highest levels of confidentiality and professionalism. Ensuring accurate updates across CRM systems, databases, and internal systems in alignment with established KPIs. Effective communication with customers and internal stakeholders to provide updates on case progress, combined with meticulous review of forms for data accuracy and assistance with sample collection, are key responsibilities to ensure high customer satisfaction and operational efficiency. Additionally, the role involves performing miscellaneous duties as required to support the team's objectives.

**Experience**:

- 5+ years of experience within Customer Support, Customer Service, Customer Experience.
- 1 year IVF/Dx/Genetics technical/data administration/customer support or case coordination experience.
- Customer Excellence, proactive communicator, huge attention to detail, high service orientation, ready to go the extra mile to support our customers.
- Potentially a Scientific background (Eg. Health Care, Biology or Genetics) or work experience with genetic testing or regulated environment.
- Understanding of GDPR laws.
- Ability to think cross functional and to contribute to process improvements, also cross functionally.
- Well-versed in MS-Office and knowledge to MD365, NAVISION or equivalent ERP systems. Language, English is essential but fluency in a second language may be an advantage.

**Work Environment**:

- Work Location: Primarily work from home, with option to go to the office location, I-Hub.

The Customer Support Specialist will be a key member of the Genomics Customer Support Team, using specialist skills and training to play a crucial role in enabling efficient and effective administration and support to the case management of complex Genomics patient support cases.
- Day-to-day test case coordination, ensuring logs, database and internal systems are updated accurately, tracked, and monitored in a timely manner, adhering to agreed KPI’s.
- Organize, maintain, and store test case paperwork, computer-based information and patient records using GDPR and ISO 15189 compliant procedures and software.
- Communicate with customers and internal stakeholders on cases and progress during each case, to secure high customer satisfaction.
- Review forms to ensure accuracy of data input on internal database.
- Assisting with sample collection from clinics.
- Perform additional duties

  • Customer Service Support Specialist

    2 weeks ago

    London, Greater London, United Kingdom The Graduate Recruitment Specialist Ltd. Web Full time

    We are seeking a skilled Customer Service Support Specialist to join our team at The Graduate Recruitment Specialist Ltd. Web. This is an excellent opportunity for a graduate to develop their customer service skills and gain experience in a fast-paced environment.As a Customer Service Support Specialist, you will be responsible for providing exceptional...

  • Customer Support Specialist

    6 months ago

    London, United Kingdom Clinical Professionals Full time

    **Reference Number: JO-2402-529156** Customer Support Specialist Rate: Negotiable **Job Type**: Contract Location: Central London / West End **Job Title**: Customer Support Specialist **Location**:Moorgate, London **Pay Rate**: £94.60 - £121.20 Per Day PAYE **Contract Duration**: 7 Months - Possibility for extension/permanent My client, a...

  • Administrative Support Specialist

    2 weeks ago

    London, Greater London, United Kingdom Think Specialist Recruitment Full time

    Job OverviewWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team in Reading. This is an exciting opportunity to work for an industry leading Tech company on a 6-month fixed term contract with the possibility of extending into a longer-term position.In this role, you will provide administrative support to...

  • Customer Workflow Implementation Specialist

    4 weeks ago

    London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    **Job Description**Konversational is a boutique consultancy delivering cutting-edge ServiceNow solutions. We are looking for a skilled Principal Technical Consultant to lead our technical implementations.In this role, you will develop expertise in ServiceNow's Customer Service Management (CSM) products, certified ITSM and CSM Implementation Specialist...

  • Customer Support Specialist

    6 days ago

    London, Greater London, United Kingdom Franke LLC Full time

    Job Title: Customer Support SpecialistAbout the RoleWe are seeking a skilled Customer Support Specialist to join our team in East London. The ideal candidate will possess excellent technical skills, strong communication abilities, and the ability to work independently.The Customer Support Specialist will be responsible for providing technical support to...

  • Support and Care Specialist

    6 days ago

    London, Greater London, United Kingdom Home Support Matters Full time

    Job Description:As a Support and Care Specialist with Home Support Matters, you will play a vital role in delivering high-quality care services to our customers. This will involve working in customers' homes, providing emotional support, assisting with daily living tasks, and promoting independence and well-being.Requirements:A genuine desire to support...

  • Care Support Specialist

    11 hours ago

    London, Greater London, United Kingdom Care Support Full time

    Job Description:This role is an excellent opportunity for a Care Support Specialist to join our team at Care Support, where you will be responsible for providing high-quality care and support to individuals in their own homes within an Extra Care environment.The successful candidate will have the ability to work independently and as part of a team, with a...

  • Customer Support Specialist

    3 days ago

    London, Greater London, United Kingdom Office Angels Full time

    Job DescriptionAs a Customer Support Specialist, you will be responsible for delivering exceptional customer service by addressing inquiries, resolving issues, and escalating complex problems when necessary. Your primary focus will be on providing timely and accurate support to customers.Your key duties will include:Fielding customer inquiries via phone,...

  • Customer Support Specialist

    6 days ago

    London, Greater London, United Kingdom Attentive Inc Full time

    Transform your career as a Customer Support Specialist at Attentive Inc, where you'll be the face of our product experience and deliver outstanding support to clients. This role requires a driven individual to troubleshoot technical issues, advise on best practices, and assist with urgent needs.Job SummaryWe are seeking a highly motivated Customer Support...

  • Customer Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Riverside Full time

    Job OverviewRiverside is a housing association with a difference, enhancing the everyday for all our customers. We're seeking a dedicated Customer Support Specialist to join our Homelessness and Prevention team in Camden.

  • Support Specialist

    1 day ago

    London, Greater London, United Kingdom ClassRoom Support Full time

    ClassRoom Support is seeking a dedicated and passionate Support Specialist to join our team.About the RoleThis role requires expertise in supporting students with challenging behaviour and diverse learning needs, including those who are Non-Verbal and have Sensory Processing Difficulties.Key ResponsibilitiesProvide individualised support and guidance to...

  • Customer Support Specialist

    2 weeks ago

    London, Greater London, United Kingdom Royal Bank of Canada Full time

    Customer Support Specialist OpportunityRoyal Bank of Canada is seeking a highly motivated and results-driven Customer Support Specialist to join our team in Cornwall, Canada. As a key member of our customer support team, you will play a vital role in delivering exceptional customer service and driving business growth. This part-time position offers a...

  • Customer Support Specialist

    1 month ago

    London, United Kingdom Propel Full time

    Job Description Customer Support Specialist Opportunity

  • Switchboard Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Meridian Business Support Full time

    Meridian Business Support is looking for a Switchboard Support Specialist to work in a fast-paced environment. As a key member of our team, you will provide excellent customer service and support to our clients.Your primary responsibility will be to answer and route incoming calls, provide accurate information to callers, and redirect them to appropriate...

  • Customer Support Specialist

    5 days ago

    London, Greater London, United Kingdom Safran companies Full time

    **Job Title:** Customer Support Specialist **About the Role:**We are seeking a highly skilled and motivated Customer Support Specialist to join our team in Segensworth North, Fareham, Hampshire. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and...

  • Customer Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Aleph Finance Group. Full time

    Company Overview: Aleph Finance Group is a dynamic organization seeking a talented individual to join our team as a Customer Support Specialist.Job Summary: We are looking for a junior customer support specialist who can provide exceptional service to our customers and sales team.Salary: The estimated salary for this position is £35,000 - £40,000 per...

  • Customer Support Specialist

    8 months ago

    London, United Kingdom Cision Full time

    Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours. **The Customer Support Specialist...

  • Customer Support Specialist

    6 months ago

    London, United Kingdom Toggli Full time

    **About Us**: Toggli is a technology services company dedicated to providing top-notch IT solutions to our clients. We are seeking a dedicated and empathetic Customer Support Specialist to join our team. If you excel in problem-solving and have a passion for helping customers, we want to hear from you. **Responsibilities**: - Diagnose and troubleshoot...

  • SEN Support Specialist

    6 days ago

    London, Greater London, United Kingdom ClassRoom Support Full time

    Company Overview: ClassRoom Support is a reputable organization catering to students with various Special Educational Needs (SEN). We are seeking experienced individuals to join our team as SEN Support Specialists. Our school has been rated as Good by Ofsted and offers a range of SEN provisions for Primary and Secondary education. As an SEN Support...

  • Banking Customer Support Specialist

    6 months ago

    London, United Kingdom HollyField Personnel Full time

    **Banking Customer Support Specialist** £28,000 **Job Type**: Permanent, Full Time Location: Central London, Hybrid Working Hours: Monday to Friday, 9am - 5.30pm - Our client, a leading company in the financial sector, is seeking a dedicated Banking Customer Support Specialist to join their dynamic Savings Operations team. As a Banking Customer Support...