Customer Support

4 months ago

London, United Kingdom JUNGLE X UK Full time

**About JUNGLE**

**Purpose**

**Good Betting*, Good Life**
*Zero Spiritual Poverty

JUNGLEˣ is a company that solves global challenges with betting.

Why betting? We have a deep enough background to write a whole book, and we can't describe it all here, so we explain the most fundamental parts here.

Today, society is mature enough that people have a lot of material assets. But what if we look at our spiritual assets? Have we become richer spiritually as well as materially? The fact that we can't measure happiness by material goods or money is evident in the methodology of the annual happiness survey published by the UN SDSN. Bhutan was once praised as the happiest country in the world. But as soon as the information blockade was broken, the people of Bhutan began to compare themselves with other countries, and the ranking dropped significantly. After all, material assets rule us.

The betting offered by JUNGLEˣ will increase your spiritual assets.

It's a reinvention of betting different from traditional gamble where you have to hit big money to get a big payout.

When we create a sense of value that betting itself is fun, regardless of the payout, we can make a drive that increases mental assets along with the addictive nature of betting. JUNGLEˣ aims to such products and contents.

Please see our homepage for more details.

**Customer Support**

The Customer Support team is the primary point of contact for JUNGLEˣ, supporting the value of the experience and the company by answering questions from customers via live chat and social media.

To provide the world's most comfortable In-Play, there are endless problems to be solved and new features to be implemented. You and your team will accelerate the growth of JUNGLEˣ by building a sophisticated feedback loop where the voices of our customers, gathered by you and your team, are reflected in the product to maximize the UX.

**Visa Requirement**
Possession of British citizenship or permanent residency in the UK is mandatory.

**CEO of Your Territory**
- Work on improving the team's infrastructure, including the development of policies, manuals, and FAQs for handling inquiries, streamlining workflows, and making DX proposals
- Communicate effectively with customers through multiple channels, including live chat and social media
- Promote the JUNGLEˣ brand through your conflict resolution abilities and effective communication skills
- Assisting our global customers with their queries
- Liaising with internal departments

**Basic Qualifications**
- Experience in improving product quality through QA work
- Experience in working with engineers, designers, product managers, etc
- Experience in defining quality standards and leading what is needed to meet those standards
- Experience in leading a team and outsourcers in QA work
- Excellent analytical thinking, problem-solving skills, and great attention to detail
- Can define and set milestones of volatile, uncertain, complex and ambiguous tasks, then get things done
- Take responsibility for products and address an emergency issue immediately

**Preferred Skills and Experience**
- Outstanding communicator
- An ability to organize the current status of the customer and product and verbalize the issues
- You are polite, attentive, and friendly
- Working proficiency in English (For non-native English speakers)

**Diversity & Inclusion**

At JUNGLEˣ, recruitment and post-employment evaluations are based solely on merit, ability, and qualifications and are not influenced in any way by sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity, pregnancy, maternity, or related condition (including breastfeeding) or any other basis as protected by applicable law.

**About You**
- You share the same aesthetic sense as Jungler.
- You are curious and eager to learn.
- You are serious about their work and can work creatively to achieve team goals.
- An ability to work backward from a set goal to find the necessary information, identify the problem, and work autonomously to solve it.

**Job Types**: Full-time, Permanent, Graduate

**Salary**: £30,000.00-£40,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

Work Location: Hybrid remote in London, WC2B 6NH

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