Customer Support Strategist
3 weeks ago
We are seeking a highly skilled Vulnerable Customer Consultant/Specialist to join our team at Nutmeg Saving and Investment Limited. As a key member of our team, you will be dedicated to supporting all our customers who may face vulnerabilities at various stages of their lives.
Job Overview
In this role, you will be responsible for managing and reviewing Vulnerable Customer data at Nutmeg, providing feedback, reporting on trends and patterns, and bringing our customers' stories to life. You will also work towards continuous improvement and ownership of Vulnerable Customer processes for Nutmeg, to not only support our clients but also our colleagues.
Key Responsibilities
- You will be the key point of escalation for complex vulnerable customer cases, working collaboratively to provide an inclusive and supportive customer experience and outcome.
- You will be responsible for managing and reviewing Vulnerable Customer data at Nutmeg, providing feedback, reporting on trends and patterns, and bringing our customers' stories to life.
- You will work towards continuous improvement and ownership of Vulnerable Customer processes for Nutmeg, to not only support our clients but also our colleagues.
- You will develop and support the build of our long-term training solutions to equip staff at Nutmeg with the necessary skills and tools to effectively support and communicate with our Vulnerable Customers.
- You will make significant contributions towards changing and improving how we support vulnerable customers by collaborating with internal stakeholders to develop and change policies and procedures.
Salary Information
The estimated annual salary for this position is £65,000-£85,000, depending on qualifications and experience.
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