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Customer Support Strategist

1 month ago


London, Greater London, United Kingdom Few&Far Full time

At Few&Far, we're on the lookout for a skilled Customer Support Strategist to join our team. As a key member of our organization, you'll be responsible for building and executing a world-class customer support function.

The ideal candidate will have 4-7 years of experience in customer support, preferably at tech-driven companies. You'll be proficient in support ticketing systems, analytics software, and knowledge base management tools.

We're looking for someone who can collaborate effectively with product and engineering teams to provide input on the product roadmap, contribute to bug prioritization, and liaise with developers to fix issues.

Your duties will include developing and implementing internal tooling, processes, policies, and documentation to deliver a scalable technical support process.

You'll also contribute to the development of automated testing processes and work closely with cross-functional teams to ensure seamless integration.

We estimate the salary for this position to be around £80,000 - £100,000 per annum, based on industry standards and London location.

This is an exciting opportunity for someone who thrives in fast-paced environments, loves creating something from scratch, and isn't afraid to roll up their sleeves to dive into details.