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Customer Relationship Strategist

1 month ago

London, Greater London, United Kingdom Corecruitment Full time
Job Title: Customer Relationship Strategist

We are seeking a seasoned Customer Relationship Strategist to join our team at Corecruitment. As a key member of our organisation, you will be responsible for developing and executing CRM strategies that drive customer engagement, retention, and revenue growth.

The ideal candidate will have proven experience in CRM management, preferably in a high-growth startup or fast-paced environment. A strong preference is given to candidates who have worked in the e-commerce or fast-fashion sectors.

Responsibilities:
  • Develop and lead the CRM strategy to enhance customer engagement and lifetime value.
  • Oversee all CRM marketing activities, from planning to execution, ensuring alignment with company goals.
  • Design and deliver innovative campaigns and promotions that improve customer satisfaction and drive results.
  • Leverage Klaviyo (or similar marketing automation tools) to create and execute effective CRM campaigns.
  • Monitor, evaluate, and report on campaign performance, including KPIs like engagement rates, retention, revenue, and ROI.
  • Lead the development of customer journeys, ensuring seamless interactions across touchpoints.
  • Implement and optimise A/B testing methodologies to refine CRM approaches.
  • Create detailed performance reports, presenting findings and actionable recommendations to stakeholders.

The estimated salary for this role is £45,000 - £55,000 per year, depending on experience.