Customer Support
4 months ago
Customer Support / GDS Support - Permanent - REMOTE
Key Duties & Responsibilities:
The support specialist will be expected to do the following:
- Diagnose and analyse customer issues
- Solve customer issues
- Ensure follow-up with technical teams
- Write articles in order to enrich the product knowledge database
Essential Skills:
- Experience in Technical Support in the Travel Sector
- Customer relations Management
Role:
- Advise and provide technical expertise to customer requests while respecting company standards and ensuring customer satisfaction
- Diagnoses and analyses customer issues
- Be responsible for writing articles to enrich the product knowledge database.
To qualify for this opportunity, you will have the followings:
- Experience in Technical support
- Customer relationship management
- Thorough knowledge of GDS (Amadeus, Galileo and Saber) would be a plus
- Understand the technical or professional components of the job and keep technical knowledge up to date.
- Analyze problematic points by studying them in detail.
- Make rational and systematic decisions based on relevant information.
-
Customer Service Operations Coordinator
2 weeks ago
London, Greater London, United Kingdom Customer Labs Full timeJob DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...
-
Customer Service Operations Coordinator
2 weeks ago
London, Greater London, United Kingdom Customer Labs Full timeJob DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...
-
Customer Support Specialist
4 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Support Administrator to join our growing customer-facing team. As a key member of our client management team, you will be responsible for ensuring client queries, issues, and difficulties are logged, investigated, and resolved promptly.Key Responsibilities:Manage inbound client user...
-
Customer Support Specialist
4 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Support Administrator to join our growing customer-facing team. As a key member of our client management team, you will be responsible for ensuring client queries, issues, and difficulties are logged, investigated, and resolved promptly.Key Responsibilities:Manage inbound client user...
-
Customer Support Specialist
7 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the Role:We are seeking a skilled Customer Support Representative to join our growing team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our customer-facing team, you will work closely with the wider client management team to ensure client queries, issues, and difficulties are...
-
Customer Support Specialist
7 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the Role:We are seeking a skilled Customer Support Representative to join our growing team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our customer-facing team, you will work closely with the wider client management team to ensure client queries, issues, and difficulties are...
-
Customer Support Specialist
1 week ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled and proactive Customer Support Specialist to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our customer success team, you will play a vital role in delivering exceptional support to our clients.Key ResponsibilitiesManage inbound...
-
Customer Support Specialist
1 week ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled and proactive Customer Support Specialist to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our customer success team, you will play a vital role in delivering exceptional support to our clients.Key ResponsibilitiesManage inbound...
-
Customer Support Specialist
5 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the Role:We are seeking a skilled Customer Support Representative to join our growing team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our customer-facing team, you will work closely with the wider client management team to ensure client queries, issues, and difficulties are...
-
Customer Support Specialist
5 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the Role:We are seeking a skilled Customer Support Representative to join our growing team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our customer-facing team, you will work closely with the wider client management team to ensure client queries, issues, and difficulties are...
-
Customer Support Operations Supervisor
1 month ago
Uxbridge, Greater London, United Kingdom Hays Business Support Full timeA prominent provider of measurement technologies, including sensors, laser marking systems, and optical instruments, is seeking to hire a permanent Customer Support Operations Supervisor. This dynamic organization is committed to delivering exceptional customer service.Key Responsibilities:- Ensure all client data and orders are accurately recorded in the...
-
Customer Service Representative
2 weeks ago
London, Greater London, United Kingdom Law Support Full timeWe are seeking a highly skilled Customer Service Representative to join our team at Law Support. As a Customer Services Advisor, you will be the first point of contact for our clients, providing exceptional support and assistance with a variety of queries.The ideal candidate will possess outstanding customer service skills, with a proven track record of...
-
Customer Service Representative
2 weeks ago
London, Greater London, United Kingdom Law Support Full timeWe are seeking a highly skilled Customer Services Advisor to join our team at Law Support. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.The successful candidate will possess outstanding customer service skills, with a proven track record of...
-
Customer Service Manager Technical Lead
2 weeks ago
London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeJob DescriptionJob Title: Customer Service Manager Technical LeadJob Summary:The Customer Service Manager Technical Lead is responsible for the efficient oversight of their assigned support team and overall management of the support queue in alignment with other team managers. The Customer Support Team Manager reports to the regional Director of Global...
-
Customer Service Manager Technical Lead
2 weeks ago
London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeJob DescriptionJob Title: Customer Service Manager Technical LeadJob Summary:The Customer Service Manager Technical Lead is responsible for the efficient oversight of their assigned support team and overall management of the support queue in alignment with other team managers. The Customer Support Team Manager reports to the regional Director of Global...
-
Bilingual Customer Success Manager
1 week ago
London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeCustomer Success ManagerAt ACCS - ARES Customer Care Solutions GmbH, we're revolutionizing the industry with innovative solutions. Our mission is to empower SaaS companies to manage security compliance, security audits, and enterprise procurement security diligence with ease. We're a growing team based in New York, expanding our presence in the United...
-
Bilingual Customer Success Manager
1 week ago
London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeCustomer Success ManagerAt ACCS - ARES Customer Care Solutions GmbH, we're revolutionizing the industry with innovative solutions. Our mission is to empower SaaS companies to manage security compliance, security audits, and enterprise procurement security diligence with ease. We're a growing team based in New York, expanding our presence in the United...
-
Barista / Customer Service Specialist
2 weeks ago
London, Greater London, United Kingdom Support Office Full timeJob Summary:We are a leading contract catering company, serving over 45,500 satisfied customers daily. We are seeking a skilled Barista to join our team.Key Responsibilities:Prepare and serve high-quality beverages to our customers, consistently meeting our high standards.Provide exceptional customer service, responding to customer requests and ensuring a...
-
Barista / Customer Service Specialist
2 weeks ago
London, Greater London, United Kingdom Support Office Full timeJob Summary:We are a leading contract catering company, serving over 45,500 satisfied customers daily. We are seeking a skilled Barista to join our team.Key Responsibilities:Prepare and serve high-quality beverages to our customers, consistently meeting our high standards.Provide exceptional customer service, responding to customer requests and ensuring a...
-
Hospitality Support Specialist
1 week ago
London, Greater London, United Kingdom Support Office Full time{"title": "Hospitality Assistant Role", "description": "Delivering Exceptional Customer ExperiencesWe're a leading contract catering company, serving over 45,500 customers daily. We're seeking a skilled Hospitality Assistant to provide top-notch service and support to our clients.Key Responsibilities:Set up, service, and clear areas with attention to detail,...