Business Support Officer

1 month ago


London, United Kingdom Voxconsultants Full time

Vox Network Consultants provided pay range
This range is provided by Vox Network Consultants. To provide comprehensive, customer focused, administrative, data management, project, and financial support to teams across the repairs client service. To provide comprehensive financial, administrative and project support to teams across the repairs client service as directed by the relevant line manager, helping to support day-to-day service delivery and ensure good standards of customer care.
To deal with telephone calls and provide high quality correspondence, letters, presentations and reports in line with service standards, as requested by the line manager.
To service cases conferences, Arbitration Panels, contract meetings, confidential meetings and other forums as required, producing high quality minutes and clear, unambiguous records of key decisions.
To manage the delivery of complex repairs and leaks as required, including the planning, sequencing and coordination of works. This will include liaison with tenants and leaseholders, contractors, DLO staff, housing officers, external surveyors, solicitors, social care and other agencies e.g. health and police. Seek to pro-actively resolve barriers to effective delivery, working within Council policy and procedures and challenging practices /under-performance which will lead to delays and/or unsatisfactory outcomes.
To collate HR data in relation to training needs, sickness monitoring, absence and attendance records as required
An understanding of housing management, repairs and maintenance, and tenancy law would be beneficial
Relevant experience of working in an administrative / business support role, ideally in a social housing /repairs environment.
Experience of working in a building maintenance environment, with direct involvement in the delivery of customer –focussed services
Experience of providing financial administrative support
Contract
Initial 6 month ongoing contract with the opportunity to extend
PAYE via Umbrella
Monday to Friday 9am to 5pm
Seniority level Entry level

Employment type Temporary

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