Customer Support Officer

2 months ago


London, United Kingdom FxPro Full time

Join **BnkPro**: an international fintech company for talented professionals. We are always on the lookout for individuals who can perform and excel in a dynamic and innovative working environment. We view each and every one of our employees as an indispensable part of the team. Join our growing international team with offices in Limassol, London, Monaco, Nassau & Dubai with 200+ FxPro employees of 22 nationalities.

**We are looking for Customer Support Officers who will assist the clients of **BnkPro**, a new entity in the FxPro Group**. The Customer Support Officer responsibilities include but not limited to providing support to customers through various ways, answering customers’ questions and resolving problems.

*
You will: *
- Provide answers to customers by identifying problems, researching answers and guiding customers through corrective steps.
- Handle and resolves customer complaints or issues.
- Provide information to customers regarding the Company’s services and products.
- Provide quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting and Back Office enquiries.
- Follow up on the progress of the response to the customer.
- Perform Back Office and Clients Accounting Department duties as required and update Customer records.
- Ensure that all duties are done so in line with the necessary KYC, AML, and Due diligence controls.
- Provide feedback on the efficiency of the service processes in place.
- Escalate all/any matters to senior management as required to ensure swift resolution of pending issues.

**We are looking for**:

- University Degree or relevant working experience
- Excellent command of the English language
- Computer literacy to a high level
- Flexible, analytical skills, excellent communication skills, high attention to detail.
- Any knowledge of Finance and Economics is advantageous.

**We offer**:

- Competitive Salary;
- Medical and life Insurance;
- Excellent working environment;
- Opportunity to work with a truly global brand.


  • Customer Support

    3 weeks ago


    London, United Kingdom Reed Business Support Full time

    **INTERNAL CUSTOMER SUPPORT - West London** **Monday to Friday 09.00-5.30 Office-based (flexibility working from home 1-2 days per week)** **Salary: Competitive DOE** A great opportunity has arisen for an Internal Customer Support member to join a small and friendly operations team for an international manufacturer and supplier of tools and accessories. The...


  • London, United Kingdom Signature Recruitment Full time

    Do you thrive in customer service environments? Are you a people person, who can support a team? Signature Recruitment is proud to present an exciting opportunity to join our client, a prestigious business who provide support for charities and social enterprises.This is position as a Customer Support Officer is full-time, on 6-month contract with hybrid...

  • Office Support Roles

    2 months ago


    London, United Kingdom Reed Business Support Full time

    We are currently recruiting for a number of Temporary Office Support roles, for positions starting in the New Year. Please see below our typical roles: School Office Support Receptionist Sales Administration Order Processing Data Input PA/Secretarial HR Administrator / Assistant Customer Service Admin Please note a majority of our roles will require...

  • Programme Officer x2

    1 month ago


    London, Greater London, United Kingdom www.kcl.acjobs089185-programme-officer-x2 Full time

    The Programme Officer acts as the first point of contact for queries from students and academic staff within the School of Law. They must carry out detailed and accurate work that supports the delivery of our taught programmes and enables student lifecycle activities to run smoothly. With support to develop a working knowledge of regulations and processes,...


  • London, Greater London, United Kingdom www.kcl.acjobs089185-programme-officer-x2 Full time

    The Programme Officer acts as the first point of contact for queries from students and academic staff within the School of Law. They must carry out detailed and accurate work that supports the delivery of our taught programmes and enables student lifecycle activities to run smoothly. With support to develop a working knowledge of regulations and processes,...

  • Temp Office Support

    2 weeks ago


    London, United Kingdom Reed Business Support Full time

    A great opportunity has become available for a hard working, resilient individual with great communication. We are currently recruiting for a number of Temporary Office Support roles, for positions starting in January. Please see below our typical roles: School Office Support Receptionist Sales Administration Order Processing Data...


  • London, United Kingdom Antony James Recruitment Ltd Full time

    **Customer Support Officer** Our Central London client in the Banking sector is seeking a Customer Support Officer to join their team as soon as possible on permanent basis with a salary of £28,000 on offer. This role comes with a great perks package including private healthcare, generousholiday. **What does the role entail?** Working a Customer Support...


  • London, United Kingdom Bennett And Game Recruitment Full time €31,000

    Customer Support Officer Position Salary + Benefits Salary - £31,000.00 Monday to Friday (7am-4pm) Company Car + Fuel Card 25 days holiday Company Pension Staff Discount Programme Employee Assistance Programme Life Insurance Excellent Career Development Opportunities **Customer Support Officer Required** to join the souths largest Private Plant,...


  • London, United Kingdom Security Industry Authority Full time

    **Details**: **Reference number**: - 340288**Salary**: - £26,450- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer- H**Contract type**: - Fixed term**Length of employment**: - 24 Months**Business area**: - SIA - Customer Support**Type of role**: - Contact Centre - Customer Insight - Other**Working...


  • London, United Kingdom Driver and Vehicle Licensing Agency Full time

    **Details**: **Reference number**: - 267485**Salary**: - £22,497**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - DVLA - Operations and Customer Service Directorate**Type of role**: - Administration / Corporate Support - Contact Centre - Operational Delivery**Working pattern**: - Flexible working, Full-time,...


  • London, United Kingdom Creative Support Full time

    Job Reference: 74691 Posted: Thursday 14th March 2024 Closing Date**:Monday 15th April 2024** **Up to £29,000 Per Annum** **Camden, London** *** **Full-Time/Part-Time** An exciting opportunity has arisen to join our not-for-profit organisation as a Business Support Officer. We are seeking a graduate or professional who is highly proactive and...


  • London, United Kingdom Creative Support Full time

    Job Reference: 74721 Posted: Friday 12th April 2024 Closing Date**:Monday 29th April 2024** **Up to £29,000 per annum based on qualifications and experience** **Camden, London** *** **Full-Time/Part-Time** An exciting opportunity has arisen to join our not-for-profit organisation as a Business Support Officer. We are seeking a graduate or...


  • London, United Kingdom Creative Support Full time

    Job Reference: 74729 Posted: Friday 26th April 2024 Closing Date**:Monday 13th May 2024** **Up to £29,000 per annum based on qualifications and experience** **Camden, London** *** **Full-Time/Part-Time** An exciting opportunity has arisen to join our not-for-profit organisation as a Business Support Officer. We are seeking a graduate or professional...


  • London, United Kingdom Creative Support Full time

    Job Reference: 74822 Posted: Wednesday 5th June 2024 Closing Date**:Monday 24th June 2024** **Up to £29,000 per annum based on qualifications and experience** **Camden, London** *** **Full-Time/Part-Time** An exciting opportunity has arisen to join our not-for-profit organisation as a Business Support Officer. We are seeking a graduate or...


  • London, United Kingdom Hays Business Support Full time

    An amazing opportunity is available working for a fantastic online retail business specialising in luxury furniture within the fashionable Chelsea area for a Customer Care Advisor to work on a permanent basis. This is a reputable brand, part of a wider group, who often promote internally from their customer service team. This role offers hybrid working and...


  • City of London, United Kingdom IPOE Consulting Full time

    International Bank based in London, are looking to recruit a Customer Support Officer to join their growing Operations department. The incumbent, will support the branch in an operational capacity by performing day to day banking tasks, as well as providingsupport to the branch manager & relationship managers in fulfilling their needs & requirements. Other...


  • London, United Kingdom Akton Recruitment Full time

    Customer Support Officer £13 per hour Location: Enfield Person Specification: - Previous experience of working in a call centre. - The ability to work to performance and quality standards, always delivering excellent customer service. - Experience working within a housing/repair’s customer service environment. - Experience of using a housing system...


  • London, United Kingdom Tate Full time

    **Customer Support Service Executive - French & Spanish Speaking** Are you Spanish or French speaking with great customer service? Are you personable, confident energetic with a positive character and looking for a great opportunity to make your mark within a role? - **Previous experience in customer service and/or client management**- **Spanish & or French...


  • London, United Kingdom Reed Business Support Full time

    We are currently looking for office support staff for the below roles. These role are temporary. Some will be short term and ad hoc, and many will also be long term with the opportunity to go permanent. Pay is weekly while temping through REED. *Administrator *Receptionist *Customer Service *PA/EA *Sales Administrator *Any other relevant experience...


  • London, United Kingdom Royal National Institute of Blind People Full time

    Job reference REQ0001811 Date posted 03/08/2023 Application closing date 17/08/2023 Location London - Grimaldi Building Salary £25,614.90 Per Annum Package 26 days holiday per year (plus bank holidays), which increases with service. Excellent pension scheme, staff discount scheme Contractual hours 35 Basis Full time Job...