Customer Support Officer

3 weeks ago


City of London, United Kingdom IPOE Consulting Full time

International Bank based in London, are looking to recruit a Customer Support Officer to join their growing Operations department. The incumbent, will support the branch in an operational capacity by performing day to day banking tasks, as well as providingsupport to the branch manager & relationship managers in fulfilling their needs & requirements.

Other responsibilities will include;
- Answering calls for the Relationship Manager's if they are not available to answer and assisting the client's needs.
- Deposits, withdrawals, ordering liquidity, Cash collection/pick up. End of day cash up procedure to make sure credit/debits are correctly done.
- Due Diligence performed on cheques received in branch, either in post or in person.
- Treasury - front office for deals taking place for clients, back office for time /e-deposit issues, maturity & breaking of time deposits also.
- On-boarding new customers along with the bank's policy with documents / forms required. Core processing of account opening, maintenances and customer instructions. KYC also conducted for all new customers.


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